Genesys Cloud CX Development Manager

Genesis10 is currently seeking a Genesys Cloud CX Development Manager for a hybrid 3-month contract-to-hire opportunity with a Regional Financial Institution located in Columbus, OH.

Pay range: $58.00-68.00 per hour

Overview:

We are seeking an experienced Development Manager to lead a team of 5+ software developers in delivering high-quality solutions within an Agile environment. This role is responsible for coaching and guiding developers, establishing and enforcing best practices, facilitating peer code reviews, and ensuring the team consistently meets sprint and release commitments. The ideal candidate will have strong leadership experience, a passion for building high-performing teams, and hands-on expertise with Genesys Cloud CX, specifically around IVA development, configuration, and flow/botflow management.

Responsibilities:

• Manage, mentor, and coach a team of 5+ developers, fostering a collaborative and growth-oriented environment
• Conduct regular 1:1s, performance discussions, and skill development planning
• Provide technical guidance and remove obstacles to ensure team success
• Define, implement, and continuously improve development best practices, coding standards, and documentation guidelines
• Facilitate structured peer code reviews to ensure consistency, maintainability, and quality
• Guide the team in adopting modern development tools, automation, and processes
• Collaborate with Product Owners, Scrum Masters, and cross-functional teams to ensure clear requirements and achievable sprint goals
• Ensure the development team meets Agile timelines, commitments, and quality expectations
• Assist in planning and delegating work effectively based on skill sets, capacity, and project needs
• Ensure redundancy within the team so that critical systems and functions are not dependent on a single individual
• Identify skill gaps and create cross-training plans to maintain operational resiliency
• Lead and support initiatives involving Genesys Cloud CX, with a focus on IVA (Intelligent Virtual Agent) development
• Oversee the configuration, optimization, and maintenance of flows, botflows, and customer experience automations
• Partner with architects and business stakeholders to design scalable, customer-centric voice and digital interaction solutions

Requirements:

• 5+ years of experience in software development, with at least 2+ years in a leadership or management role
• Proven experience coaching and managing development teams in an Agile environment
• Strong understanding of SDLC, best practices, peer review processes, and modern development methodologies
• Experience with Genesys Cloud CX-particularly IVA flow and botflow development

Desired skills:

• Certification(s) in Genesys Cloud CX or related IVA/Contact Center technologies
• Genesys Cloud CX certifications (Architect, Developer, or related)
• Experience with network, telephony, and firewall systems, including troubleshooting, configuration, and cross-team coordination
• Background in cloud-based development, CI/CD, or DevOps practices
• Excellent communication, problem-solving, and organizational skills
• Familiar with API use, development, and management

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most of whom have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website www.genesis10.com.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.