Senior Product Execution Manager - Hybrid

Genesis10 is currently seeking a Senior Product Execution Manager for a hybrid 3-month contract-to-hire position located in Columbus, OH.

Pay range: $52.00-62.00per hour

We are seeking a highly skilled Product Execution Manager to lead end-to-end execution of key business and technology initiatives. This role is responsible for partnering closely with business customers, gathering and documenting detailed requirements, advising on best practices and standards, evaluating solution options and costs, and ensuring successful delivery from inception through final implementation. The ideal candidate has strong experience with Genesys Cloud CX, deep exposure to banking industry products, and demonstrated success in Agile environments. This role acts as a trusted expert for business partners, provides strategic guidance, and mentors Business Analysts while developing expert-level knowledge in Treasury and Commercial Contact Center processes.

Responsibilities:

• Meet directly with business customers to understand objectives, operational needs, and customer-experience goals
• Document requirements, process flows, user stories, acceptance criteria, and feature definitions accurately
• Advise stakeholders on best practices, standards, feasibility, risks, and cost considerations
• Translate business needs into actionable technical requirements
• Own assigned initiatives from ideation through completion, ensuring alignment with priorities and timelines
• Serve as the primary point of contact for project progress, issues, risks, and decisions
• Communicate proactively with leaders, managers, and stakeholders
• Collaborate with development, QA, architecture, and operational teams to ensure high-quality delivery
• Provide expertise for Genesys Cloud CX, including call flows, bot flows/IVA, routing strategies, workforce engagement, speech analytics, and additional modules
• Partner with technical teams to ensure requirements support optimal CX and operational efficiency
• Participate in Agile ceremonies and manage features, epics, and user stories
• Utilize Azure DevOps (ADO) or similar tools to track work and maintain transparency
• Ensure deliverables meet acceptance criteria and align with product vision
• Serve as a key advisor to business partners regarding technology, processes, and product capabilities
• Mentor Business Analysts and guide consistent documentation and delivery practices
• Become an expert in Treasury and Commercial Banking contact center processes, workflows, and products

Requirements:

• 5+ years of experience in product execution, business analysis, or related roles
• Experience gathering and managing business and technical requirements
• Hands-on experience with Genesys Cloud CX including call flows and bot flows
• Strong Agile methodology knowledge including writing and managing features
• Experience with ADO or similar Agile management platforms
• Strong communication, facilitation, organization, and stakeholder management skills

Desired skills:

• Experience in the banking industry, especially Treasury or Commercial products
• Knowledge of contact center operations, KPIs, and optimization strategies
• Familiarity with customer journey mapping and CX improvement methodologies

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit www.genesis10.com

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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