Continuous Improvement Coordinator

We're Hiring: Customer Support Representative I
Location: Maple Grove, MN
Company: Peli BioThermal

About Us:
Peli BioThermal offers the widest range of temperature-controlled packaging and service solutions to the global life sciences industry. The company's products ensure that delicate biological materials arrive intact and effective, despite exterior environments. Peli BioThermal is dedicated to developing innovative products designed to fulfil the complex needs of the global life sciences industry. The company's customers benefit from its extensive expertise in ensuring that temperature stability is maintained throughout the distribution chain. The company also offers a complete portfolio of services and software to support end-to-end temperature-controlled packaging asset management.

At Peli BioThermal, your work has a real-world impact. You'll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn't an option. If you're ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do:

Support and drive continuous improvement efforts across manufacturing and operations. You'll work closely with cross-functional teams to identify opportunities, implement solutions, and track measurable results.

• Support and coordinate continuous improvement initiatives aligned with business goals.
• Identify process inefficiencies through data analysis, observation, and team feedback.
• Participate in and help facilitate Kaizen events, problem-solving sessions, and improvement workshops.
• Assist in developing, documenting, and standardizing processes and work instructions.
• Collect, analyze, and report key performance indicators (KPIs).
• Support root cause analysis using tools such as 5 Whys, Fishbone diagrams, FMEA, and Pareto analysis.
• Apply Lean, Six Sigma, and CI tools including 5S, value stream mapping, and visual management.
• Train and support employees on continuous improvement tools and best practices.
• Track improvement actions and ensure follow-through and sustainability.
• Collaborate with operations, quality, engineering, maintenance, and service teams.
• Support audits, assessments, and continuous improvement evaluations.
• Promote employee engagement and a culture of continuous improvement.
• Follow company policies, safety procedures, and operational standards.
• Perform additional duties as assigned.

What We're Looking For

• Education: High School Diploma or Associate degree required (technical, engineering, or business preferred).
• 1-3 years of experience in manufacturing, operations, quality, or continuous improvement.
• Basic knowledge of Lean, Six Sigma, or continuous improvement methodologies.
• Strong analytical and problem-solving skills.
• Ability to collect and interpret data to drive decisions.
• Strong communication and organizational skills.
• Ability to work cross-functionally and influence teams without direct authority.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Bachelor's degree in Engineering, Business, Operations Management, or related field is a plus.
• Lean Six Sigma Yellow or Green Belt certification is a plus.
• Experience facilitating Kaizen or improvement events is a plus.
• Familiarity with manufacturing systems, ERP/MES, or KPI dashboards is a plus.
• Experience with data visualization or reporting tools is a plus

What's In It For You:

Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.

• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities

• 401k plan - with immediate match

• Great Benefits - several options including Pet insurance for our animal lovers.
• Health Savings Account Contribution

• Wellness Discount Program

• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program

• Amazing employee discount program on Pelican Products, Pelican branded apparel and gear

• Employee referral program - get paid to work with your trusted network.

• Established reputable brand offering premium products - you'll be proud to represent Pelican!

• And more...

Compensation & Benefits:
Our compensation reflects the cost of labor across severalU.S. geographic markets. Base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The annual U.S. pay range for this positionis listed below. Paywithin this range varies by work locationand may also depend on your qualifications, job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. We also offer a comprehensive package of benefits, including paid time off, 10 paid holidays per year, medical/dental/vision insurance, company-paid life and disability plans, and matching 401k to eligible employees.
Pelican Products, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.