Wholesale/Group Billing Coordinator

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida's Top Workplaces and one of America's Best-in-State Employers by Forbes, we are committed to our "power of we" culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.

• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

• We invest in training and development opportunities for all team members.

• We promote social responsibility by being a good neighbor in the community.

• We care for you, just as we care for others.

About Lakewood Regional Support

Our regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry and Communications.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

Who We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Admission and discounts at UniversalStudios Florida, Islands of Adventure and Volcano Bay.
• One free meal per shift
• On-site dry-cleaning; complimentary uniform dry cleaning

What We're Looking For:

A detaildriven and serviceoriented professional who supports the full lifecycle of group billing with accuracy, consistency, and care. This role plays a key part in ensuring clients receive timely, complete, and professional invoices while maintaining alignment with internal standards and financial controls.

Who You Are:

• A clear, respectful communicator who builds trust through responsiveness and consistency.
• Highly organized and detailfocused, with strong followthrough and accountability.
• A proactive problemsolver who anticipates needs and handles challenges with professionalism.
• Calm and steady when navigating complex billing situations or tight timelines.
• A collaborative team player who approaches every interaction with empathy, fairness, and integrity.

What You Will Do:

• Participate in pre-convention meetings to confirm billing requirements, financial expectations, and client needs.
• Monitor daily reports, including in-house guest lists, cancellations, and noshows, ensuring accurate reservation routing.
• Verify concessions, discounts, rebates, and attrition calculations, submitting required documentation promptly.
• Reconcile banquet checks and review postings across PMS and POS systems for accuracy.
• Research, resolve, and correct billing issues within established timelines during and after group stays.
• Conduct on-site billing reviews with clients.
• Audit all charges and ensure invoices are accurate, properly formatted, and aligned with client routing instructions before submission.
• Provides backup to the Financial Service Center (FSC) for charges posted locally, answers questions, disputes, and any requests for missing information.
• Ensures all tasks on Property Group Billing Checklist are completed by correlating departments prior to turning over to FSC / sending invoice to client.
• Communicate late charges or adjustments to the FSC and ensure timely followthrough.
• Support operational needs with reliable attendance and flexibility to take on additional duties.
• Maintain regular and reliable attendance in alignment with company standards and operational needs.
• Embrace flexibility by performing other duties as assigned to support team and organizational goals.

Your Qualifications Include:

• Experience in billing, accounts receivable, financial coordination, or eventrelated financial processes.
• Proficiency with financial systems, billing platforms, and Microsoft Excel.
• Experience communicating with clients and resolving billing questions professionally and efficiently.
• Ability to work collaboratively with crossfunctional teams, including FSC and onproperty departments.
• Bilingual (English/Spanish or English/Creole) preferred; experience in servicebased or clientfacing industries.
• Ability to communicate effectively in English verbally and written with team members, leaders and guests required.
• Must be able to work a flexible schedule, nights, weekends and holidays as required.