Collector

BAYCOAST

Swansea, Massachusetts

POSITION DESCRIPTION

POSITION TITLE: COLLECTOR

DEPARTMENT: LENDING

FLEXIBLE WORK PROGRAM ELIGIBILITY CODES: Hybrid Work (HW)

Bilingual, Spanish and Portuguese a plus.

FUNCTION:

Performs a variety of duties to collect all past due residential and consumer loans in accordance with internal collection policy, Massachusetts State collection statutes and Fair Debt collection Act.

RESPONSIBILITIES:

1. Telephones delinquent accounts, sends out letters and follow-up as necessary. Work with customers and provide workout options for payments on over-due accounts. Prepares and recommends loans for charge off to the Collections Manager when deemed uncollectible.

2. Prepares necessary documentation on accounts being referred to an attorney for foreclosure or bankruptcy. Remains in close contact with attorney on accounts that have been referred.

3. Performs skip tracing to locate past due borrowers and responds to credit inquiries from banks and credit bureaus.

4. Insures that Investor mortgages are reported and collected in compliance with the guidelines set by the Investor.

5. Notifies customers of return checks on loan payments.

6. Prepares and tracks bankruptcy documentation such as updating COCC (Core System on the loan and person level) Proof of Claims, Reaffirmation Agreements and Relief from Stay.

7. Investigates all credit disputes through Eoscar with ACDV and submits AUD to update borrower's file.

8. Assist borrowers to make the payments through BayCoast Bank payment portal.

9. Reconcile the unapplied report daily. To ensure borrower's payments are applied correctly.

10. Embraces the Bank's commitment to Solutions by seeking and recognizing opportunities to refer new business to different areas of the Bank, BayCoast Insurance, Plimoth Investment Advisors, BayCoast Mortgage Company, Priority Funding, and Teamwork Lending

11. Behavior and performance align with the guiding principles and purpose that define the organization's mission (To provide exceptional service and solutions for our community), and core values (Take pride in what I do; Believe that what I do is important; Care about people; Have a positive attitude).

12. Performs additional duties as requested.

Knowledge/Skills/Experience Requirements:

Strong background in all aspects of collections, including foreclosures, repossessions and bankruptcy. Excellent customer service/customer relations.

Equipment Used:

General office equipment. Computer. Scanner.

Physical/Work Condition Requirements:

In the performance of respective task and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodation for physical or mental disabilities will be considered on a case-by case basis. While performing duties the employee is required to sit, talk, hear, lift up to 20 lbs., and may be required to work evenings and/or weekends, attend remote meeting and/or travel.