Instructional Coach

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities.

HMH serves more than 50 million students and 4 million educators in 150 countries. For more information, visit www.hmhco.com

Job Title: Instructional Learning Coach, Contingent

Location: California

Who We Are

HMH is a learning technology company committed to delivering connected solutions that engage learners, empower educators, and improve student outcomes. As a leading provider of K-12 core curriculum, supplemental and intervention solutions, and professional learning services, HMH partners with educators and school districts to uncover solutions that unlock students' potential and extend teachers' capabilities. HMH serves more than 50 million students and 4 million educators in 150 countries.

What you'll do:

The Contingent Instructional Learning Coach provides the highest quality professional learning, in person and online, focused on supporting teachers and leaders with implementation of their HMH solutions. This work focuses on onboarding, planning, improving Instructional Learning practices, and supporting increased student achievement. The Contingent Instructional Learning Coach is an HMH ambassador, promoting services, curriculum solutions, and resources. The Contingent Professional Learning Coach leads by example, invites educators to deepen their knowledge, and stretches their thinking. The Contingent Instructional Learning Coach is a reflective practitioner who invests in learning for themselves and others.

Working in Professional Services, the Contingent Professional Learning Coach will be responsible for the following primary duties:

• Training and Coaching: Brings content to life and facilitates meaningful learning experiences
  • Dynamic Facilitation: In-Person and Online
    • Responsible for the delivery of direct, revenue-generating service events (weekly availability must reflect the ability for customer to confirm a minimum of 10 hours/week).
    • Works to maintain an individual standard of Customer Satisfaction (CSAT) of 90% or higher and a Net Promoter Score (NPS) of 55 or higher for session facilitation and coaching
    • Provides focused, meaningful, and relevant professional learning and coaching experiences.
    • Plans and prepares with a flexible and engaging approach to adult teaching and learning
    • Demonstrates digital fluency with a variety of tools to drive engagement, collaboration, and learning.
    • Amplifies and elevates diverse teachers' voices.
    • Demonstrates versatility to be responsive to teacher and district needs.
    • Personifies HMH values through actions and intentional language.
  • Student-Centered Coaching
    • Leads solution-centered conversations and messaging with educators focused on student growth.
    • Uses a variety of coaching practices to further teacher-selected goals.
    • Recommends connected HMH resources to support instruction when appropriate.
    • Uses assessment and report data to individualize and differentiate support.
• Account Preparation and Support: Accepts assignments, prepares for delivery within their content expertise, and communicates effectively to our customers and to HMH staff (in writing, through conversations, use of Salesforce, and Box)
  • Is responsive within 24 business hours to internal partners and customers.
  • Maintains an up-to-date calendar, with ample availability for staffing/scheduling of events.
  • Uses Salesforce to review account and session information to understand the learning needs of the teacher(s) or leaders who will participate.
  • Communicates with the customer and/or internal Services staff to ensure support is aligned with the district/school needs and goals are consistent.
  • Reviews and contributes to account notes as appropriate to ensure a continuity of service is possible for the life of the account.
  • Communicates with customers in preparation for the event (i.e., sending Zoom links) and confirms delivery of service within 24 hours of the session.
  • Monitors and contributes to account data as necessary according to the implementation/success plan.
• Growth and Development: United in a shared commitment and focus on Inquiry, Curiosity, and Transparency
  • Educational and Program Expertise
    • Invests in ongoing enablement and skill development for self and others.
    • Completes internal program and delivery readiness training & credentialing.
    • Supports the improvement of teaching and learning through an SEL and equity lens.
    • Develops a deep understanding of HMH programs and services, beyond initial certification coursework, to serve as experts on program(s), pedagogy, Professional Learning practices, and implementation.
    • Understands evidence-based practices to support instruction, assessment, and professional learning.
    • Monitors and stays informed of current trends and shifts in the educational landscape, research, and digital learning best practices.
  • Reflective Practitioner
    • Shares thinking about learning with peers, managers, and across divisions.
    • Uses tools for purposeful reflection.
    • Participates in reflective practices that allow for feedback of self and others.
    • Engages in opportunities to safely take appropriate risks, to be vulnerable without judgement and opportunities to examine implicit biases.
    • Applies actionable feedback to current practices in the field and shares learning from these experiences.
    • Focuses on continual professional growth.
  • Special Projects and Service Support
    • Shares insights and needs for new development and/or resources/tools with the Growth and Learning Team.
    • Promotes HMH Professional Services and resources.
    • Other duties as assigned.

What you'll need:

• Bachelor's degree
• Prior teaching experience to include:
  • A minimum of 3 years of experience mentoring and/or coaching teachers and/or leaders
  • Bilingual Spanish K-12 classroom instruction for all Non- New York Candidates
  • K- 5 for all New York Candidates
  • Training or facilitating adult learning in the field of education
  • Online teaching experience
• Have a command of the spoken and written English language
• Basic knowledge of performance data, statistics, and/or collection system
• Be a lifelong learner and strive to increase knowledge and skills
• Proficient with PowerPoint, Excel, and Word, web conferencing, and digital engagement tools
• Manage multiple priorities with varying deadlines
• Excellent organizational skills
• Excellent communication skills
• Depth of content knowledge in one or more domains: Math, Science, Literacy, and/or Humanities
• Ability to manage change in a fast-paced environment
• Solution oriented

Preferred but not necessary:

• Master's degree
• Multi-lingual (Spanish Preferred for Non-New York candidates)
• CRM experience

How We Work (Competencies)

• Focuses on customers
• Instills trust
• Values differences
• Learns nimbly
• Drives results

Physical Requirements

• Might be in a stationary position for a considerable time (sitting and/or standing)
• Constantly operate a computer
• Must be able to collaborate with colleagues via face-to-face, conference calls, and online meetings
• Must be capable of sitting, standing, and walking for extended periods of time.
• Must be able to work in cross-functional teams as well as work independently
• Ability to work irregular hours, including weekends

HMH is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, family status, marital status, pregnancy, gender identity, ethnic/national origin, ancestry, age, disability, military status, genetic predisposition, citizenship status, status as a disabled veteran, recently separated veteran, Armed Forces service medal veteran, other covered veteran, or any other characteristic protected by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. We actively participate in E-Verify.