ServiceNow Intern

Description

As a ServiceNow Intern, you will have the opportunity to support our ITSM, ITOM, ITAM, CMDB, IRM, Change, Incident, Problem, Knowledge, Discovery and Now Assist initiatives and gain valuable experience working on a variety of projects within our ServiceNow environment. You will work closely with very experienced professionals to learn the ins and outs of ServiceNow, assist with platform customization, configuration, and integration, and help improve IT processes through automation and ServiceNow best practices.

Primary Responsibilities:

• Assist with the implementation and configuration of ServiceNow modules including Incident Management, Change Management, and Service Catalog
• Support the customization of ServiceNow workflows, business rules, and scripts under the guidance of senior team members
• Participate in testing and troubleshooting ServiceNow solutions to ensure they meet business needs
• Create / update catalog items including modifying workflows / flows
• Collaborate with cross-functional teams to gather requirements and translate them into technical solutions within the ServiceNow platform
• Assist with data integration and migration tasks between ServiceNow and other systems
• Document process flows, workflows, and other technical specifications for ServiceNow configurations
• Attend team meetings, contribute to discussions, and help identify opportunities for improvement in existing processes
• Develop knowledge and skills related to ITIL best practices and ServiceNow platform updates

Basic Qualifications:

• Currently pursuing a degree in Computer Science, Information Technology, Engineering, or a related field
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively within a team
• A passion for learning and growing in the field of IT Service Management
• US citizenship

Preferred Qualifications:

• Familiarity with ServiceNow platform

• ServiceNow "on demand" training
• Knowledge of: GlideRecord/GlideSystem, Client Scripts, Business Rules, Script Includes(server-side), AJAX(GlideAjax), AngularJS(for Service Portal)

• Prior Help Desk experience to aid in troubleshooting is a plus, but not required
• Personal interest in ServiceNow and/or interest in starting a career as a ServiceNow professional

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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