Leave Administration Specialist

Monday - Friday; 8AM - 5PM

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

The Division of Finance and Operations at UNC-Chapel Hill encompasses a broad range of departments (Facilities Services, Finance, Budget & Data Analysis, Real Estate & Campus Enterprises, Human Resources, and Organizational Strategy and Performance) that serve and support the University's teaching, research, and public service mission through dedicated, innovative work processes and high-quality customer service.

The Benefits & Leave Administration Department strives for continuous excellence in service to help advance the mission of the Office of Human Resources at the University of North Carolina at Chapel Hill 'our purpose is our people'. Benefits & Leave Administration is responsible for the administration of benefit and leave plans, programs and policies authorized by the North Carolina General Assembly, University of North Carolina Systems Office and the University to more than 15,000 employees. Benefit and leave plans include:
Medical & health benefits
Life, accidental death & dismemberment plans
Disability plans
Retirement & savings plans
Flexible spending accounts
Education benefits

This position may be eligible for a hybrid work arrangement that may include a partially remote work location, consistent with System Office policy. UNC Chapel Hill employees are generally required to reside within a reasonable commuting distance of their assigned duty station.

The Leave Administration Specialist provides frontline administrative and operational support to the Leave Administration team and our customers. This role is responsible for managing the shared leave email inbox, responding to general inquiries, and overseeing the intake and triage of leave-related communications, forms, and documentation. The specialist ensures timely and accurate routing of requests to the appropriate Leave Consultant, supports documentation review and approval processes, and assists with follow-up tasks to maintain compliance and service quality. Additionally, the position contributes to assisting with leave processes, auditing leave transactions, and supporting various leave-related projects and initiatives.

This position will manage communications, coordinate leave documentation, and facilitate the accurate intake and routing of leave inquiries. The Leave Administration Specialist ensures that cases are properly tracked, assigned, and prepared for consultant review, while maintaining the integrity of leave records and promoting compliance with university policies. In addition, this position plays a key role in supporting and contributing to operational efficiency, service quality, and a responsive leave administration process across the university.

Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

* Proven ability to proactively identify issues, evaluate processes and recommend improvements to enhance efficiency and regulatory compliance in leave administration.
* Prior experience in a high-volume and fast paced benefits and leave environment, preferably in a higher education or state government setting.
* Strong HR professionalism and discretion with a demonstrated ability to deliver high-level customer service by communicating complex HR and leave policies (e.g., FMLA) clearly, empathetically, and professionally with diverse audiences.
* A commitment to continuous learning in employment law, leave regulations, and benefits programs to ensure ongoing compliance in a dynamic environment.
* Demonstrated ability to prioritize competing demands, maintain detailed and accurate records, and consistently meet deadlines while safeguarding confidentiality.

* Requires prolonged sitting, some bending and stooping
* Occasional moving of objects up to 25 pounds

Not Applicable.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.