Position Details
Position Information
| Recruitment/Posting Title |
MANAGER SPVR - Travel and Expense Programs |
| Job Category |
Staff & Executive - Finance/Accounting/Purchasing |
| Department |
UFA University Procurement Ser |
| Overview |
Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.
For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. |
| Posting Summary |
Rutgers, The State University of New Jersey is seeking a Manager - Travel and Expense Programs for University Procurement Services within University Finance and Administration. Reporting to the Associate Director - University Travel, Expense, and Card Programs, this position manages all day-to-day operational aspects of the university travel program, including travel systems, expense-related travel tools, travel agency administration, supplier coordination, reporting, policy implementation, traveler support, and supervision of assigned staff supporting travel operations and related services. The role is responsible for maintaining effective service delivery, policy compliance, operational controls, vendor performance, training support, and continuous improvement across a universitywide program serving diverse Rutgers stakeholders.
Key duties:
- Manages all operational aspects of the university travel program, including travel systems and expense-related travel tools, by developing and maintaining travel procedures and administering day-to-day program controls.
- Manages the travel agency relationship and travel supplier relationships by monitoring service performance, auditing operational activity, reviewing service quality, coordinating payment-related matters as applicable, and evaluating internal customer satisfaction.
- Promotes travel policy compliance, traveler safety, and operational consistency across the university.
- Independently researches, investigates, and resolves administrative, technical, policy, and procedural issues affecting the travel program and delivers appropriate resolution.
- Maintains program records and operational information related to travel agency activities.
- Identifies savings opportunities, service enhancements, benchmarking opportunities, and process improvements, and serves as the primary operational contact and escalation resource for travel and booking system matters while supervising assigned staff supporting travel operations.
- Ensures timely reconciliation of travel expenses by running reports, conducting follow-up outreach, and manually reconciling transactions as needed
- Analyzes travel activity, expense reimbursements, supplier utilization, service patterns, and operational trends to identify opportunities for service improvements, savings strategies, benchmarking, and areas requiring operational focus.
- Prepares reporting and operational analysis that support program optimization, supplier discussions, and decision-making within University Procurement Services.
- Supports implementation, administration, and continuous improvement of university expense management tools related to travel activity by working with users to improve understanding of system functionality, addressing operational issues, and recommending enhancements based on user experience and business needs.
- Assists with Auditing expense reports.
- Assists with ongoing efforts to improve system capability, user adoption, and efficiency of the online travel and expense experience.
- Staff Oversight and Operational Support
- Provides work direction, training, and operational oversight for assigned staff supporting travel administration or related functions, ensuring work is completed accurately, timely, and in alignment with program requirements, service expectations, and operational priorities.
- Monitors service levels, supports workflow continuity, and helps maintain consistent operational support across travel-related functions.
- Develops and maintains travel-related communications, website content, guidance materials, and operational support resources that improve user understanding, strengthen compliance, and support effective use of travel systems and procedures.
- Supports training efforts, user communications, and other materials needed to promote consistent administration of the university travel program.
|
| FLSA |
Exempt |
| Grade |
06 |
| Salary Details |
|
| Minimum Salary |
82166.000 |
| Mid Range Salary |
104002.000 |
| Maximum Salary |
125837.000 |
| Offer Information |
The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. |
| Benefits |
Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
|
| Position Status |
Full Time |
| Working Hours |
|
| Standard Hours |
37.50 |
| Daily Work Shift |
|
| Work Arrangement |
This position may be eligible for a hybrid work arrangement.
Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System. |
| Union Description |
Admin Assembly (MPSC) |
| Payroll Designation |
PeopleSoft |
| Seniority Unit |
|
| Terms of Appointment |
Staff - 12 month |
| Position Pension Eligibility |
ABP |
Qualifications
| Minimum Education and Experience |
- Bachelor's degree preferably in business administration, finance, accounting, procurement, hospitality management, public administration, or a related field; or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of travel program administration and operational management.
- A minimum of two years of professional experience in travel administration, expense management, supplier coordination, procurement operations, customer service operations, or a related business function.
|
| Certifications/Licenses |
|
| Required Knowledge, Skills, and Abilities |
- Experience supporting operational processes, resolving complex issues, and administering policies or procedures in a service-oriented environment
|
| Preferred Qualifications |
- Experience providing work direction, training, or day-to-day coordination of staff.
- Experience administering managed travel programs, travel agency services, or travel booking systems.
- Three years of relevant experience.
- Experience with expense systems such as Oracle, Concur, or similar enterprise tools.
- Experience analyzing travel activity, supplier performance, and operational trends.
- Experience developing user guidance, website content, or training materials.
|
| Equipment Utilized |
|
| Physical Demands and Work Environment |
- This position may be eligible for a hybrid work arrangement, subject to approval and operational needs.
- A regular on-site presence of at least three (3) days per week is required, with additional on-site days as needed.
- Employees approved for a hybrid work arrangement must reside in NJ, NY, PA or DE and be within a commutable distance of the university.
- May require participation in meetings or training across Rutgers locations.
|
| Special Conditions |
|
Posting Details
| Posting Number |
26ST0608 |
| Posting Open Date |
03/26/2026 |
| Special Instructions to Applicants |
|
| Regional Campus |
Rutgers University-New Brunswick |
| Home Location Campus |
Off Campus |
| City |
Piscataway |
| State |
NJ |
| Location Details |
|
Pre-employment Screenings
All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination. Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement |
Rutgers University
life insurance, employee discount
Mar 27, 2026