Specialist- IT I USA (1st Shift)

First Solar reserves the right to offer you a role most applicable to your experience and skillset.

Basic Job Functions:

Provides support, operations and maintenance service to corporate systems and office staff. This position requires a high degree of customer service, planning, technical expertise, and velocity to return the customer and/or supported systems to a working state. Provide enterprise escalation level assistance for a wide array of technical and procedural issues. Disciplined execution of established operations, maintenance processes and procedures. This position has very frequent interactions with customers and must be effective in interpersonal communications and problem solving using various verbal and written methods. Effective use of the established administration and support tools, processes and procedures to help achieve the department's goal of being Operationally Excellent.

Education/Experience:

• 3 years Information Technology, customer service, or related discipline preferred
• Bachelor's degree in Information Technology or related field or equivalent years of work experience

Required Skills/Competencies:

• Excellent customer service and interpersonal skills
• Ability to follow guidelines as well as to help others interpret policy
• Ability to support a wide variety of customers and personalities
• Thorough understanding of support operations and maintenance processes
• Able to determine types of equipment to be used in performing work functions
• Excellent organizational skills
• Ability to be self-sufficient and work with little supervision
• Strong oral and written communication skills (technical and non-technical)
• Demonstrated problem-solving skills
• Ability to maintain a high level of customer trust and confidence in the group's knowledge of and concern for customers' needs. Will require the handling of some confidential information
• Capable of involvement in multiple projects through all life-cycle phases, ensuring they are in accordance with established direction and standards
• Broad range of network, server, storage and desktop knowledge is highly desirable, including:
• OS: Windows 11, Android, and iOS
• Applications: MS Office 365, Edge, Chrome, ServiceNow (preferred)
• Network TCP/IP, WINS, DNS, DHCP
• On-call and/or work outside of normal business hours may be required
• Specific vision abilities are required.
• Required to kneel, bend, talk and hear.

Essential Responsibilities:

• Support of key business functions including board meetings and webcasts
• Assist in the resolution of customer and support issues among company sites to ensure timely distribution of knowledge and positive impact on customer satisfaction
• Deploy and support all end-user IT devices while adhering to standards
• Must follow all business, governance, security, and team processes
• Assist with a team knowledgebase to ensure consistent support methods
• Acquire, closely follow and maintain current knowledge of relevant product offerings, services and support policies to provide solutions to customer problems
• Has frequent interaction with Corporate IT staff especially with project based/Senior technical staff and other participants on performance problems, upgrades, design review, and application setup/implementation
• Other duties as assigned

Travel:

• 0% - 5% (On occasion/as needed for training, etc.)
• If hired during plant start up, you will be expected to travel to other First Solar locations for training.

Estimated Salary Range:

• 23.03 - 32.21, Hourly

US Physical Requirements:

Hybrid Physical Requirements:

• Will sit, stand or walk short distances for up to the entire duration of a shift.
• Will climb stairs on an occasional basis.
• Will lift, push or pull up to 37 pounds on an occasional basis.
• Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis.
• 20/40 vision in both eyes together, with or without correction, is required.
• Must be able to comply with all safety standards and procedures.
• May reach above shoulder heights and below the waist on a frequent basis.
• May stoop, kneel, or bend, on an occasional basis.
• Ability to wear personal protective equipment is required (including but not limited to; steel-toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards, and a condition of employment and continued employment (requires little or no facial hair) for those requiring respirator use.

Office Physical Requirements:

All positions in our office require interaction with people and technology while either standing or sitting. To best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodation that can be made without imposing an undue hardship.

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.

Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.