Unit Secretary - St. Louis Emergency Department

???? Primary Responsibilities

???? Patient Flow & Communication

• Serve as the communication hub for the ED by answering calls, greeting visitors, and assisting patients and families.
• Coordinate patient admissions, transfers, and discharges with nursing staff and other hospital departments.
• Relay messages quickly and accurately to support timely care.
• Maintain realtime updates on patient status, orders, and location.

???? Documentation & Record Management

• Accurately enter patient information, charges, and documentation into the EHR during the ED visit.
• Maintain confidentiality and comply with HIPAA and privacy regulations.
• Organize and distribute medical documents and correspondence.
• Route all medical record requests to the appropriate department.

???? Scheduling & Coordination

• Schedule tests, consults, procedures, and followup appointments per provider orders.
• Resolve scheduling conflicts and communicate changes promptly.
• Provide patients with instructions and reminders for upcoming appointments.

???? Operational & Clerical Support

• Monitor and maintain inventory of office and clinical supplies.
• Coordinate equipment repairs or maintenance with the appropriate teams.
• Assist patients with billing questions and insurance inquiries while collaborating with billing staff.
• Audit patient charges for accuracy and report discrepancies.
• Perform additional duties as assigned to support ED operations.

???? Qualifications

Required

• High school diploma or equivalent.
• Experience with computers, data entry, and electronic systems.
• Strong customer service skills and comfort interacting with the public.

Preferred

• Clerical experience in a healthcare or emergency department setting.
• Training or coursework related to medical administration.
• Knowledge of medical terminology, clinical workflow, and HIPAA regulations. ????

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.