Operations Specialist II

Is Looking for An Operations Specialist II

The Operations Specialist II with Aon Business Services - Affinity Integrated Services and will support our Specialty Professions Program Fort Washington, PA.

This position is for a hybrid schedule, in office and remote throughout the week.

Job Responsibilities:

• Responding to client inquiries:

Responsible for responding to client inquiries for new, renewal, and endorsement processes, including conducting account research as needed to clarify coverage, billing, and policy history. This colleague assesses the needs of the client and can act as advisor or processor, depending on the request. The colleague must be licensed due to the advisory capacity he/she must fill. If the need is transactional, the colleague would process the request based on program rules and underwriting guidelines within the policy management system and then respond in written form. While templates are in place, due to the nature of the request, the colleague will need the ability to revise templates or create freeform responses. Process rush requests as needed.

• Financial Transactions

Handle monthly accounting inquiries and ad hoc requests such as A/R reports, cash logs, credit balances, and process payments as needed, as well as push rates live each month for all clients. Perform account research to identify discrepancies, determine appropriate corrections, and ensure accurate and timely resolution of issues. Partner with internal teams as needed to obtain supporting information and finalize adjustments.

• System Support

Once sufficiently trained, assist with user support, training of colleagues, system testing, and the implementation of process or system changes.

• Reporting

Assist with reporting tasks as required, including data extraction, tracking, and consolidation into viewable reports. This includes tracking Operations statistics and updating reports daily, maintaining the weekly Problem Roster, and preparing and sending weekly Cancellation and Ledger lists to carrier partners.

• Quality Control

Conducts regular quality control audits on both external vendor work and internal processing to ensure accuracy and adherence to standard operating procedures. Collaborates with offshore vendor partners to maintain production and quality standards.

Maintaining Procedures

Review and update Standard Operating Procedures (SOP's), templates, and reference materials to reflect changes in programs, guidelines, or system functionality.

• Special projects as assigned

Participate in special projects and initiatives as assigned, to support process improvement and operational efficiency.

You Bring Knowledge and Expertise

Required Experience:

• 5+ years of business experience, preferably in the insurance industry. Prior Insurance industry work experience preferred

• Excellent reading comprehension and strong verbal and written communication skills
• Proficiency with PC applications, including Microsoft Word, Excel, OneNote, Outlook, and Teams
• Attention to detail with a high level of accuracyand customer service focus
• Demonstrated use of sound judgment skills with solid decision-making abilities
• Ability to multi-task and independently prioritize work
• Strong Independent problem-solving skills and ability to follow established procedures and guidelines
• Basic Math Skills, including accurate computation and reconciliation

Preferred experience:

• Property and Casualty license preferred
• Required to obtain the P&C license within 6 months of hire date

Education:

• High School
• Some college or relevant work experience preferred

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at ReasonableAccommodations@Aon.com or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws: The salary range for this position (intended for U.S. applicants) is $52,000 to $58,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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