New

Universal Customer Advisor

TEKsystems
$20.00 - $21.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Warren
Mar 13, 2026
Universal Advisor - Job Description Work Environment Training will be hybrid. On site 3 days a week and home on Mon and Fri. CANDIDATES MUST LIVE WITHIN AN HOUR OF WARREN, MI, OR BE WILLING TO COMMUTE TO THE SITE AS NEEDED. Schedule: Need to open to work any shift Monday through Friday 8am - 9pm and Saturdays 9am -9pm (all possibilities, but won't work 6 days per week). Position Summary Universal Advisors are responsible for managing daytoday customer interactions across multiple communication platforms. This role supports team leaders in building strong relationships with customers, internal team members, dealership personnel, the Field organization, Brand Quality, and various leaders. Universal Advisors are trained to deliver a seamless, luxurylevel experience by assisting with Customer Assistance, Marketing Support, EV and Connectivity inquiries, and general customer concerns or feedback. The ultimate goal is to cultivate a team of highly skilled Advisors who can universally support customers with empathy, technical expertise, and high-quality service. Key Responsibilities Customer Experience & Team Collaboration * Create and promote a team culture centered on the luxury customer experience while supporting operational excellence and a vibrant, engaging workplace. * Handle customer cases in a timely manner, offering thoughtful and unique solutions that reflect empathy, understanding, and high-quality service. * Provide updates, insights, and recommendations to team leaders and Senior Advisors regarding case status and resolutions. Technical Support * Troubleshoot vehicle connectivity concerns, including WiFi, Infotainment systems, and Mobile App support for both Android and iOS users. * Identify root causes of customer issues and propose corrective action plans. Cross-team Support & Quality Assurance * Support team members in resolving escalated customer situations as needed. * Participate in weekly Quality Audits with team leaders to identify improvement opportunities in performance, process adherence, and customer satisfaction. * Deliver feedback and case insights to team leaders and Senior Advisors. Performance & Administrative Accountability * Meet or exceed KPI targets such as service level, Customer Satisfaction scores, and ontime activity completion. * Document all customer interactions thoroughly, including followups with customers, dealers, and Field staff. * Support ongoing process improvement efforts to elevate the Tier 1 luxury customer experience and set new performance benchmarks. Required Skills & Qualifications Skills * Customer Service & Support * Technical Troubleshooting * Call Center Operations * CRM Proficiency * Automotive Knowledge (preferred) * Strong Communication Skills (verbal & written) * Customer Empathy & Problem-Solving * Multi-tasking & Case Management Qualifications * 1+ years of experience in an automotive customer service role (preferred) * 2+ years of customer service experience; luxury brand experience strongly preferred * Strong technical proficiency with both Android and Apple mobile devices * Proficiency in Microsoft Excel, Word, and PowerPoint * Ability to adapt to ambiguity and fast-paced environments * Ability to manage multiple cases/projects within tight timelines * Strong reading comprehension and communication skills Job Type & LocationThis is a Contract position based out of Warren, MI. Pay and BenefitsThe pay range for this position is $20.00 - $21.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Warren,MI. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.