New

Senior Workplace Manager

JLL
parental leave, paid time off, 401(k)
United States, New York, New York
148 West 37th Street (Show on map)
Mar 12, 2026
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Workplace Experience Manager: On-site - New York, NY We're hiring a dynamic Workplace Experience Manager to transform how people connect with their workspace! This high-impact role drives exceptional experiences for every occupant and guest across your assigned portfolio, making Experience not just a buzzword but the heartbeat of everything we deliver. You'll champion a human-centric approach that energizes workplace operations, fosters genuine engagement, and elevates safety and operational excellence to new heights. As the go-to leader for Client Workplace teams, you'll orchestrate seamless collaboration across Security, Dining Services, Landlords, and key business partners-creating moments that matter and ensuring every touchpoint reflects our commitment to world-class service and stakeholder satisfaction. Here is some of what you'll do: Build a Future-Ready Team: Develop Workplace Experience capabilities through strategic hiring, upskilling, and mentorship while fostering a culture of agility, innovation, and continuous improvement. Drive Digital Transformation: Introduce and embed smart technologies, mobile platforms, and digital tools that enhance visibility, responsiveness, and occupant engagement. Deliver Contractual Excellence: Align all services with contractual requirements, standards, and KPIs while continuously elevating quality through feedback, data insights, and operational learnings. Lead with Impact: Mentor and develop high-performing team members, manage performance and succession planning, and empower the team to deliver proactive, hospitality-driven service excellence. Execute Flawless Operations: Ensure seamless delivery of all operational requirements, develop standardized procedures for efficiency and reliability, and support workplace programs and technology rollouts. Champion Compliance & Governance: Maintain strict adherence to Health, Safety, Environment, and Risk policies, monitor data integrity through periodic audits, and prepare comprehensive reports and dashboards for operational oversight. Manage Vendor Performance: Oversee service vendor execution to ensure consistency, quality, and compliance with service expectations across the portfolio. Elevate Customer Experience: Anticipate stakeholder needs, proactively transform challenges into opportunities, identify risks with corrective action planning, and drive innovative best practices that set new standards in workplace experience. Here is who are looking for: Required 5+ years in hospitality or facilities management overseeing large-scale operation, including people leadership experience Strong communication, presentation, collaboration, and problem-solving skills High adaptability in fast-paced environments. Preferred A bachelor's degree Pay $145,000-155,000 with 20% Schedule: Monday - Friday day shift, with flexibility needed based on facilities needs This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 145,000.00 - 155,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.