Production Support Analyst II

Genesis10 is currently seeking a Production Support Analyst II with our client in the financial industry located in Charlotte, NC, Plano, TX, and Pennington, NJ. This is a 12+ month contract position.

Responsibilities:

• Providing support to end users and responding to issues related to incidents and problem management for multiple applications, focusing on leading triage activities on all business impacting incidents
• Ensuring compliance with incident management and problem management policies and procedures
• Serving as a key focal point for the customer, client, and associate experience and restoring any impacts to those experiences regardless of where the root cause of the impact lies
• Leads and manages bridge line troubleshooting, engages in technical research, and escalates issues to leadership as needed
• Ensures all impacts are accurately recorded and documented in the system of record, verifies documents and wikis are updated and available for use during triage, and supports on call responsibilities for incidents, the documentation of application flows, impacts during outages, the customer experience, and contacts for support needs
• Troubleshooting, analysis, research, and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk, real-time restoration, triaging of issues impacting technical services (application/infrastructure) to client customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Assess initial severity, gather impacts, engage necessary supporting teams, and escalate as necessary to ensure timely restoration
• Identifies business impact, interprets monitors, dashboards, and logs, and writes queries to accurately calculate and communicate impacts to leadership in partnership with senior team members or specialists within Technology Services
• Promotes and enforces production governance during triage, and identifies production failure scenarios, vulnerabilities, and opportunities for improvement, determines appropriate actions, and escalate issues as needed
• Analyzes, manages, and coordinates incident management activities to detect problems that potentially affect the service level
• Fulfills research requests, ad hoc reports, and offline incidents at the direction of senior team members or the Technology/Production Services teams
• Part of IT production support team providing front-line technical support to end users responding to issues related to Incident/Problem Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance
• Work closely with Technology Infrastructure and Development Teams in supporting Integrated/Independent releases, software/hardware upgrades, server upgrades, etc.

Requirements:

• Bachelor's degree in computer science or related technical field
• Overall experience of 5+ years
• 5+ years of relevant IT experience in application Production Support with strong exposure to Level two production support tasks
• Strong Production support background with exposure to Level two production support tasks
• Experience on working with Oracle/ PL SQL, Unix/Linux, Autosys, JIL script, windows/networking basics.
• Knowledge in Informatica, Hadoop, BI reporting tools
• Understanding of Incident, Problem, Change management
• Good analytical and reasoning skills
• Excellent communication Interpersonal and relationship development skills
• Exposure to working in Global team
• Experience on working with Oracle/ PL SQL, OBI, Hadoop, Informatica, Unix/Linux, Autosys, JIL script, windows/networking basics
• Experience with on-call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Excellent communication, interpersonal, and relationship development skills
• Automation skills to reduce manual activities
• Proven team player who can work comfortably in a global environment
• Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure
• Excellent verbal and written communication skills
• Strong influencer, facilitator, and collaborator
• Detail oriented and organized
• Pro-active, enthusiastic, flexible, results driven with attention to detail
• Strong problem solving and critical thinking skills
• Motivation to achieve results and the ability to quickly integrate into teams
• Ability to work in an ambiguous environment and draw and defend results and conclusions
• Ability to work in a dynamic and team-oriented environment
• Ability to balance a significant workload, prioritize and multitask

Pay Range: $50.56-$58.56

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
* Behavioral Health Platform
* Medical, Dental, Vision
* Health Savings Account
* Voluntary Hospital Indemnity (Critical Illness & Accident)
* Voluntary Term Life Insurance
* 401K
* Sick Pay (for applicable states/municipalities)
* Commuter Benefits (Dallas, NYC, SF and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.