Senior Tech Support Specialist

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Provides direct support for projects, complex work requests and tasks and other technical requests
• Evaluates technical products and customer environments and recommends solutions
• Provides Tier 2 and 3 support in all areas of the departmental service portfolio
• Largely self-directed once assigned work and functions with considerable independence
• Provides excellent customer service to all levels of employees including customers, peers and leadership
• Participates and engages in team meetings, team building activities and other opportunities to strengthen the department
• Leads by example
• Communicates in a professional, positive and timely manner in person, on the phone and via electronic means
• Represents the department and company in a positive and professional manner
• Participates in the evaluation and estimation of routine work requests and minor projects
• Adheres to all Optum/UGH, American Health Network and departmental policies and procedures
• Follows, maintains and updates as necessary documentation and checklists to ensure efficiency and consistency
• Use advanced troubleshooting methodologies that provide efficient, effective resolutions and minimize impact to the customer
• Maintains detailed and accurate records in workload management, asset management and administrative applications
• Adheres to deadlines
• Actively maintains education and cross-training on all departmental areas of expertise
• Maintains required certifications
• Assist management in identifying opportunities for process improvement within the department

Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience in Information Systems (IS)
• 1+ years of Windows Desktop support experience
• 1+ years of experience with Microsoft office
• 6+ months of customer service experience
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• 1+ years of experience with Webex/similar technologies
• Ability to obtain CompTIA A+ within 6 months and maintain via Continuing Education Program

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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