IT Support Computing Analyst II (Phoenix, AZ)

The IT Support Computing Analyst II is a key contributor to the Enterprise Support team, providing technical assistance and customer-focused support to help faculty, staff, and DCCs effectively use University technology resources. This position installs, configures, and maintains computers, software, and peripherals; resolves routine and moderately complex technical issues; and collaborates with other IT staff to ensure consistent and reliable technology services across the University.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocation services, please click here.

• Provide technical support to faculty, staff, and designated campus colleagues, addressing issues with applications, hardware, and network connectivity.
• Diagnose and resolve hardware and software problems, escalating complex issues as needed.
• Install, configure, and maintain desktops, laptops, mobile devices, and related peripherals.
• Assist with software installations, updates, and license tracking.
• Support user administration and permissions for enterprise systems such as Microsoft 365 and Active Directory.
• Manage organizational units (OUs) in Active Directory under supervision.
• Troubleshoot and support the campus network to ensure user connectivity and access.
• Provide training and guidance to users on best practices for secure and effective technology use.
• Maintain documentation of service requests, issue resolutions, and hardware/software.
• Collaborate with other IT teams to coordinate system updates, deployments, and new technology rollouts.
• Assist in implementing and maintaining IT security policies, anti-virus tools, and user access controls.
• Stay informed of current technology trends and recommend improvements where appropriate.
• Perform other duties as assigned.

Knowledge, Skills, & Abilities:

• Working knowledge of Active Directory, Microsoft 365, and endpoint management tools.
• Familiarity with networking fundamentals and troubleshooting.
• Ability to deliver excellent customer service and communicate effectively with users at varying levels of technical expertise.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Three (3) years of relevant work experience, or equivalent combination of education and work experience.

• Experience providing IT support in a higher education or enterprise environment.
• Experience supporting hardware and software in a mixed Windows and macOS environment.