New

Complex Care Coordinator, Patient Navigator

Mass General Brigham (Enterprise Services)
remote work
United States, Massachusetts, Boston
104 Endicott Street (Show on map)
Mar 18, 2026
The Opportunity The Complex Care Coordinator Patient Navigator is vital to the multi-disciplinary team of clinicians serving MGB's highest risk patients. You will coordinate all non-clinical patient needs, help with the connection to the primary care offices and support the patients to achieve their care goals by helping them connect to community resources and services, address social barriers and support patients through reminders and education reinforcement. You are responsible for working closely with patients, families, and healthcare providers to ensure a seamless and patient-centered care experience. Assist with navigating the complexities of the healthcare system, coordinating resources, and providing support to improve patient outcomes. What You'll Do Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process. Serve as a liaison between patients, healthcare providers, and other relevant stakeholders. Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans. Assist patients in understanding and adhering to their care plans. Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services. Educate patients and their families about their medical conditions, treatment options, and self-care strategies. Ensure that patients are informed and empowered to actively participate in their healthcare decisions. Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals What You'll Bring Bachelor's Degree in a health-related field, public health, or human services field highly preferred. Experience can be reviewed and considered in lieu of degree. At least one year of experience in care coordination, population health, or a related healthcare role. Internship or other transferable experience will be accepted. Experience in navigating healthcare systems, patient advocacy, and understanding of medical/social services. Social work, case management or related field preferred, in a clinical setting Skills For Success Experience documenting in Electronic Health Records, scheduling platforms, and data tracking tools. Prior experience in managed care, care management, or hospital-based care coordination. Bilingual or multilingual ability is a plus, especially in languages relevant to the patient population such as Spanish, Portuguese, and Haitian-Creole. Exceptional communication and interpersonal skills. Ability to collaborate effectively with healthcare professionals across multiple disciplines and experiences. Exceptional organizational and time management skills. Exceptional ability to work autonomously while supporting a multidisciplinary team. Working Model and Requirements Care Compass is comprised of Four Regions around Boston: North, South, East and West. You will be assigned 1-3 sites within the region. We will interview based on candidate proximity, preferences and business needs. * M-F Eastern Business Hours required, reliable transportation * Hybrid onsite working model, includes multiple days per week onsite at the practice(s) for business needs, may include training as needed Boston/Somerville, all employees must be flexible with planning * 4-5x weekly onsite (must be flexible) * Remote work requires stable, secure, HIPAA compliant, quiet work area Most urgent need at this time: Mass General Brigham Healthcare Center (Danvers) 102-104 Endicott Street Danvers, MA 01923 Based on patient volumes and business needs, we may consider interviews for the regions below: South Region - Boston / Downtown/BWH area North Region - North Shore / Danvers area West Region - Metro West / Newton/Brookline East- Charlestown, Chelease, MGH areas Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.