Training Program Manager, Operations

Position Overview

The OST Training and Communications team delivers role-specific learning experiences to more than8,000team members and leaders across Grainger's Fulfillment Network, building the capabilities required for operational excellence and workforce readiness at scale.

TheTraining Program Manager, Operationsis part of the Operations Support Training and Communications Team, reporting to the Manager, Training Delivery. This roleis responsible forowning the strategy, design, and execution of scalable training programs that build critical skills, close performance gaps, and support operational transformation across the network.

This role serves as a key partner to operations leadership, aligning learning initiatives with business priorities and ensuring programs deliver measurable impact. Leveragingexpertisein adult learning, facilitation, and program management, the Training Program Manager drives end-to-end program ownership, influences cross-functional stakeholders, and enables sustained performance improvement at scale.

What You'll Do:

• Own the end-to-end lifecycle of training programs, from needs assessment through design, deployment, and continuous improvement.

• Handlecross-functional projects related to training, performance improvement, and operational capability building.

• Define and track success metrics (e.g., performance improvement,adoption, productivity gains) and use insights to refine programs.

• Host andfacilitateinstructor-led and blended learning sessions that promote operational excellence, safety, andprocess consistency.

• Tailor training content and delivery methods to meet the diverse learning styles, non-exempt and exempt roles, andexperience levels of operational employees, ensuring relevance and engagement.

• Partner with senior leadersto prioritize training initiatives aligned to business goals and network-wide needs.

• Apply agile methodologies to training projects, iterating quickly based on feedback, adapting to shifting priorities, andensuring trainingremainsrelevant and responsive to evolving operational needs.

• Champion change initiatives by embedding change management strategies into training content and delivery to supportadoption and readiness.

• Reinforce learning through coaching and follow-up, ensuring knowledge transfer and sustained performanceimprovement in the field.

• Support project deployments, ensuring consistent training execution and change enablement across locations.

• Leverage LMS and operational systems (e.g., SAP) to manage training records, run reports, analyze, and report on training data to understand success rates and gaps.

What Some of the Work Looks Like:

• Partner with operations leaders toidentifyperformance gaps anddeterminetraining and capability solutions aligned to business goals

• Own the strategy, design, and execution of scalable training programs supporting network-wide initiatives and operational improvements

• Lead end-to-end program management, including planning, stakeholder alignment, deployment, and continuous improvement

• Use LMS and operational data (e.g., SAP, performance metrics) to measure effectiveness and drive data-informed decisions tied to business outcomes

• Drive adoption of new processes and initiatives by embedding change management into training and influencing leaders across the fulfillment network

What Success Looks Like:

• Training programs demonstrably improve operational KPIs (e.g., productivity, quality, safety, onboarding speed)

• Strong alignment with operations leadership, with training seen as a strategic lever-not a support function

• Programs are scalable, standardized, and consistently executed across the network

• Data-driven decisions are used to continuously improve training effectiveness

• High levelsof learner engagement, retention, and application on the job

• Successful change adoption tied to major operational initiatives

• Recognized as a trusted advisor to leaders on capability building and workforce development

Required Qualifications

• Bachelor's Degree in Business, Human Resources, Organizational Development, Education, Adult Education, or relatedfields; or2+ Years Or experience in relatedfield.

• Strong organizational and time management skills with the ability to manage multiple concurrent projects.

• Experience owning programs or large-scale initiatives

• Can drivestandardization and scalability of training solutions across multiple sites and teams.

• Responds to training needs with empathy, patience, and adaptability, creating inclusive and effective learningenvironments.

• Understanding ofLMS systems, operational systems, and core technical and learning tools.

• Lead program governance, including roadmap planning, stakeholder updates, and risk mitigation.

• Proven ability to work independently while influencing and partnering across teams.

• Excellent communication and interpersonal skills, with a focus on stakeholder alignment and leadership engagement.

• Spanish languageproficiencyis a plus.

• Ability to lift <25 lbs.

• Must be able to travel within and outside the U.S.; up to 25%