Customer Experience Intern

The AMSOIL Customer Experience Team is looking for a Customer Experience Intern for Summer 2026. The summer internship program typically begins after spring semester and ends before the start of the fall semester. This is an exciting opportunity for students who are highly motivated, analytically minded, enjoy a challenge, and are looking to expand their career. The Customer Experience Intern will support the design, testing, and deployment of AI-driven order automation for our industrial and OEM customers. This position reports on-site to the AMSOIL Center in Superior, Wisconsin.

Core Responsibilities:

• Document current-state customer order workflows, including exceptions and manual touchpoints.
• Assist in designing AI and automation-supported order entry, validation, and tracking processes.
• Support testing and validation of AI-driven order automation tools, including identifying edge cases and failure points.
• Participate in user acceptance testing (UAT) and help track, document, and resolve issues.
• Analyze order, customer, and process data to identify automation opportunities and performance gaps.
• Create process documentation, SOPs, and training materials to support deployment and adoption.
• Collaborate with Customer Experience representatives, Sales teams, and technical partners to ensure solutions meet real-world customer needs.

Position Requirements:

• Must be working towards a Bachelor's degree in Industrial Engineering, MIS, Business Analytics, Operations Management, Data Science, Computer Science, or a related field.
• Must have completed Sophomore year.
• Available 40 hours/week Monday - Friday between the hours of 8:00 a.m. to 5:00 p.m. during the summer months.
• Strong analytical and problem-solving skills.
• Advanced proficiency in Excel or Google Sheets (formulas, lookups, pivot tables).
• Ability to understand and document business processes and workflows.
• Strong written and verbal communication skills.
• Comfortable working with cross-functional teams in a fast-paced environment.

Preferred Qualifications:

• Exposure to AI, automation, or RPA tools (e.g., UiPath, Power Automate, Automation Anywhere, no-code/low-code platforms).
• Basic SQL or experience working with structured datasets.
• Familiarity with ERP or CRM systems (SAP, Oracle, Salesforce, NetSuite, etc.).
• Experience with process mapping, Lean, or Six Sigma concepts.
• Experience creating documentation, test cases, or SOPs.
• Interest in customer experience and operational excellence.

If you have any questions or need assistance with the application process, please email: humanresources@amsoil.com