Technical Support Liaison

Mission

Provide technical support, training and/or information to internal and external customers, including assisting sales and field service operations in the resolution of challenging issues, reviewing and processing warranty claims, and preparing inspections reports and other relevant notifications for field release.

Roles and Responsibilities

Technical Support (60%) - Provide technical support to the Service Technicians when issues cannot be resolved, training and/or information to distributors, dealers, field sales and service, internal departmental personnel, and sales companies regarding industrial and oil-free products marketed throughout the region. Review new products and product information from a sales and service perspective to determine feasibility and required resources and/or services. Visit customer sites, as and when required, to inspect equipment in special and difficult cases which could not be resolved by either Atlas Copco or distributor field operations.

Customer Service (40%) - Review feedback on product performance and operational issues. Forward feedback to appropriate departments/authorities/divisions and initiate corrective actions to bring these issues to prompt, satisfactory resolution. Liaise with technical support engineers at Airpower to expedite the timely and appropriate resolution of service issues. Ensuring priority ECB 1 and 2s are completed.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done.

Perform other duties as assigned.

Experience

• 3-5 years of technical field service experience maintaining and repairing industrial compressors and dryers (Atlas Copco or other).
• Demonstrated expertise in the maintenance, overhaul and repair of a wide variety of Atlas Copco industrial and oil-free compressors.
• Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.
• Must be proficient in the use of Microsoft Office, including PowerPoint, Word, and Excel along in addition to IBM Lotus Notes applications.
• Must be able to organize and present local training courses.

Education

• 4-year technical and/or mechanical engineering degree, or equivalent experience (e.g. 10+ years)

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

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  • Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
  • Health insurance/ Dental insurance/ Vision insurance
  • Paid time off
  • Life & Disability insurance
  • Salary - $105K+; Salary based on knowledge, skills, and experience. Annual Bonus potential.
  
  

Job Location: On-Site

This role requires you to work on-site at our office in Elk Grove Village, IL. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Talent Acquisition Team: Tachelle Peeples