Project Manager

At ZOLL, we're passionate about improving patient outcomes and helping save lives.

We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.

ZOLL Data Systems, a division of ZOLL Medical Corporation, is a healthcare software solutions provider that empowers hospital, EMS and Fire, and billing/accounts receivable (AR) teams to deliver more-from better patient outcomes to operational efficiencies and greater revenue capture. Our business exists to help save more lives through data-driven innovation and interoperability, opening new pathways for our customers to achieve the highest levels of care, collaboration, and reimbursement.

Job Summary

The Project Manager supports the successful customer-facing implementation of ZOLL's technology solutions in fast-paced emergency healthcare environments. In this role, you will plan, coordinate, and manage implementation activities in partnership with experienced project managers, cross-functional teams, and EMS customers who operate under constant pressure. Success requires strong organizational skills, a willingness to learn, and comfort working in environments where processes, timelines, and project details may continue to evolve. This role is ideal for a developing project manager who is eager to build foundational project management skills, gain exposure to the product development lifecycle, and grow within a mission-driven organization supporting emergency medical services.

Essential Functions

• Provide management oversight for each project assigned

• Ability to manage multiple projects or project phases simultaneously

• Manage customer relationship during the project

• Understand and communicate the project schedule to internal and customer project teams and resources

• Manage to the contract to assure compliance

• Proactively identify and mitigate risk

• Maintain the project plan and its associated components with frequent updates to internal and customer stakeholders

• Support projects where not all requirements are fully defined at the outset, partnering with internal teams and customers to help clarify needs as implementations progress.

• Apply a learning mindset to new or unfamiliar situations, seeking guidance and incorporating feedback to navigate changing priorities and implementation challenges.

• Assure successful acceptance and closure of the project

• Maintain a high standard of customer service, evidenced by consistently achieving high customer satisfaction ratings upon project completion

• Assure accurate revenue recognition and accounting relating to each project assigned, as appropriate

• Understanding of and adherence to internal accounting and security requirements, HIPAA and revenue recognition standards

• Travel to customer sites (local, national, and international) to attend and conduct project kick-off, status, planning, technical requirement gathering, and project closure meetings as necessary.

• Represent the company in a professional and competent manner, always, as corporate liaison

• Manage customer expectations and develop internal and external relationships

• Continue to learn and apply project management methodologies and best practices.

• Willingly engage in self and professional improvement training utilizing both internal and external training tools and classes.

• Ongoing contribution to team knowledge sharing

Required/Preferred Education and Experience

• Bachelor's degree in business, IT, healthcare, or related field preferred

• 1-3 years of external customer-facing project related experience required and

• Experience in IT, healthcare, or software support is highly desirable.

Knowledge, Skills and Abilities

• Base understanding of PMI concepts

• Proficiency using personal computers and applications such as Salesforce, Office 365, Excel, SharePoint and other software

• Detail orientated and strong organizational skills

• Maturity of judgment under pressure and the ability to work independently and make sound decisions

• Strong desire to learn project management practices, healthcare workflows, and technical concepts, with the ability to apply new knowledge quickly.

• Ability to negotiate successfully with customers and vendors

• Balance structure with flexibility to support successful outcomes in real-world implementation scenarios.

• Strong written and verbal communications skills with excellent professional presence

• Solid business acumen with a high level of decision-making skills and the ability to maintain a proactive approach to continuous process improvement

• Ability to manage numerous activities within time constraints and deadlines