Enterprise Application Administrator

Position Title:

Compensation:

Department:

About this opportunity:

What you'll do and what you'll bring:

Position Function: Serve as a key participant in managing enterprise applications with the primary function of installing, configuring, maintaining, and supporting the Enterprise systems. Oversee the day-to-day management of the ERP system and databases, ensuring their optimal performance, reliability, and security.

Duties & Responsibilities

1. Serve as the point-person for the ongoing support, maintenance, and upgrades of enterprise applications.

2. Ensure strict adherence to operational procedures regarding access controls and any changes to production environments. In accordance with established guidelines, implement appropriate change control and testing procedures for enterprise applications and ensure the confidentiality, integrity, and availability of systems are maintained. Ensure support units (Operations, Helpdesk, etc.) are kept informed of planned changes or updates, as well as planned and unplanned outages.

3. Work with others in the unit to ensure 24/7 coverage for response to unplanned service outages at the application level. Participate as part of a response team when needed (including outside of regular business hours). Be available and ready to serve outside of regular business hours to complete upgrades or enterprise system changes when least disruptive to university operations - this will at times include performing planned maintenance work during evenings and weekends.

4. Work closely with the information security team to ensure enterprise applications are being maintained in a secure manner at the applications tier. Work with the Enterprise Information Systems and Security teams to ensure that disaster recovery solutions are adequate, in place, maintained, and tested as part of the regular operational life cycle. Work with enterprise backup to ensure systems are fully recoverable and have been configured with appropriate safeguards to prevent data loss. Work with Operations to ensure enterprise systems are being monitored effectively at the applications level to ensure timely alerts in the event of a service outage. Work with the Enterprise Systems team to ensure the operating system and server configuration and capacities are optimally configured from both a cost and performance standpoint.

5. Work directly with business units to improve business practices and streamline processes across the enterprise. Maintain a positive working relationship with business units to determine needs and adjust system configuration as required. Use sound judgment to implement automation in an effort to reduce administrative overhead and increase data consistency.

6. Collaborate with developers and end-users to maintain integrations between various software systems, including in-house and vendor-provided applications.

7. Establish and maintain a current working knowledge of assigned enterprise systems. This will include all facets of the applications, from installation, functional usage, migration, and troubleshooting. Systems should be monitored frequently to ensure that they are operating at peak efficiency.

8. Create and maintain documentation on the assigned enterprise systems. All installation options, as well as system changes, should be documented with justification as appropriate. Documentation will be maintained in the EIS SharePoint site and periodically reviewed for accuracy and updates.

9. Perform other related duties as assigned.

Minimum Qualifications:

• Bachelor's degree from an accredited institution by the date of appointment. Or, in lieu of a Bachelor's degree: Associate's degree plus an additional combination of education orprofessional IT experience equivalent to two years.

• Five (5) years of experience managing enterprise systems, including general maintenance, configuration, system upgrades and patches, user access, and troubleshooting. Experience supporting critical enterprise systems as a primary point of contact. Experience in SQL, PL/SQL, and shell scripting.

• Proven analytical skills to acquire an understanding of business process workflow; strong communication and organizational skills. Must be willing to own responsibility for critical information systems; must be willing to work evenings and weekends as needed to support scheduled updates, and respond to unplanned outages on a 24-hour-a-day, 365-day-a-year basis.

Preferred Qualifications:

• Bachelor's degree from an accredited institution in computer science or other IT-related field.

• Five (5) years of experience managing Ellucian ERP Systems, administering SQL Server, and Oracle databases, including general maintenance, performance tuning, systems upgrades and patches, systems support, and troubleshooting. Experience with managing an enterprise environment in cloud-based services using both RedHat and Windows operating systems. Experience working with end-users to enhance their utilization of enterprise software systems. Experience with client review to develop process improvements.

How to apply:

For inquiries, please contact:

Abdelfattah Sabir, Director of Enterprise Information Systems, at the following email address: abdelfattah.sabir@bsu.edu

Please apply via the online Ball State University job portal.

Please list three professional references within the online application.

Supporting Documents Upload Instructions:

Important:Donotuse the Autofill feature when uploading your resume.

Required Document:

* Resume

Optional Document:

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.