Training Coordinator

Who We Are

FamilyWise has been keeping children safe and helping families lead stable, healthy and productive lives since 1976. Our programs help families build resiliency, identify and harness their strengths, and connect to other resources. We promote individual and community-led actions that enhance supports for children, parents, and families across Minnesota.

Why You'll Love Working Here

Our mission is to strengthen families by promoting the safety, stability, and wellbeing of children, and our vision is for a world where every child thrives. As a multi-service, multi-cultural agency, FamilyWise focuses on nurturing children, families, and communities through culturally competent services. Our staff reflect the communities we serve through shared lived experiences and cultural background, and many can provide services in languages other than English. Our programs focus on natural supports, experiential learning, education, and a therapeutic approach with expertise in trauma-effective care.

WAGES AND BENEFITS

$23.00 per hour; Paid vacation time, sick time, plus nine paid holidays and three floating holidays; competitive health, dental, and vision insurance; Health Savings Account (HSA), and options for Flexible Spending Accounts (FSA). FWS sponsors a retirement plan with 3% employer match and immediate vesting.

SCHEDULE

This position is regular, part-time, and will be working 25 hours per week. It is likely the position will expand to full-time to support agency wide priorities. If the position moves to full-time, the employee will have the following additional benefits offered: employer paid basic life insurance with the option for additional coverage paid by the employee, Accidental Death and Dismemberment (AD&D), and long-term disability insurance (the employer pays the premiums for AD&D and long-term disability insurance).

Job Summary

FamilyWise is hiring a Training Coordinator to support the Training Institute's mission to deliver high-quality learning experiences that empower staff and partners within our MiiWrap, Circle of Parents, Parent Leadership and NEAR Science Curriculums. This position ensures smooth training operations, learner engagement, and compliance with curriculum standards.

Responsibilities

• Coordinating all logistical aspects of training sessions, including scheduling, venue arrangements, technology setup, and materials preparation.
• Managing registration processes and ensuring accurate attendance tracking.
• Supporting virtual and in-person training delivery by troubleshooting technical issues on online learning platforms and assisting facilitators as needed.
• Confirming venue arrangements and technology functionality prior to each training session.
• Serving as the primary point of contact for learners.
• Developing and distributing training-related communications, including schedules, reminders, and updates.
• Maintaining a positive learner experience by addressing inquiries and resolving issues promptly.
• Escalating complex or policy-related issues to the Training Manager.
• Performing and overseeing accurate data entry and maintenance in the Learning Management System (LMS) and other tracking tools.
• Generating reports on participation, completion rates, and evaluation results to support decision-making.
• Ensuring data integrity and compliance with organizational and curriculum standards.
• Assisting the Training Manager in reviewing and updating training materials to maintain relevance and accuracy.
• Supporting training delivery and quality assurance processes by ensuring trainers and learners are prepared and have the resources needed for high-quality sessions.
• Documenting standard operating procedures for routine tasks, including registration processes, materials ordering, and venue setup.
• Tracking and reporting recurring issues and frequently asked questions to inform process improvements.

Who You Are

• You bring a bachelor's degree in a relevant field or demonstrably equivalent knowledge gained through alternative courses of study and life experience.
• You are proficient in Microsoft Word, Excel, Outlook, and PowerPoint.
• You are familiar with Learning Management System (LMS) platforms.
• You have the ability to manage training calendars, schedules, and participant tracking effectively.
• You have the ability to balance multiple stakeholder needs with professionalism and care.
• You communicate clearly and effectively, both verbally and in writing.
• You have the ability to maintain confidentiality and demonstrate cultural sensitivity.
• You embrace a growth mindset and commit to continuous learning.
• You adapt quickly and learn through experimentation.
• You have the ability to achieve results independently and collaboratively.
• You bring strong organizational and time-management skills with close attention to detail.

• You have a valid driver's license, access to reliable transportation, and the ability to meet FamilyWise's driving record requirements. Please note that if the license was not issued in the state of Minnesota, you have 60 days after becoming a Minnesota resident in which to apply for your Minnesota driver's license or permit (not applicable for new hires living out of state).

Diversity and open expression are fundamental to the work of FamilyWise Services. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector: individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, religion, national origin, sex, gender identity, sexual orientation, familial status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance, criminal history (justice-impacted status), housing or homelessness status, height, or weight.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

FamilyWise Services participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you're authorized to work in the U.S. See E-Verify's official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify's Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.