Technical Support Engineer

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:
Technical Support Engineer
Location:
Davidson, NC

About Us
Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gases, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Summary

Ingersoll Rand is seeking a Technical Support Engineer - Controls to provide advanced post-sales technical support and training for onboard compressed air and system-level control solutions. Reporting to the Technical Support Manager, this role serves as a subject matter expert for PLC-based controls, communication protocols, and diagnostic software, enabling channel partners to resolve complex field issues efficiently while improving overall product reliability. The position often supports integration of industrial compressed air equipment controls within a centralized plant control scheme.

Responsibilities

• Provide advanced troubleshooting and case ownership for complex control and system issues utilizing various communication methods.
  
  
• Support field technicians through structured problem-solving and technical guidance, driving issues to resolution proactively.
  
  
• Maintain and expand knowledge content (fault trees, bulletins, guides) in TechDirect and CC360.
  
  
• Identify recurring issues and document them in the Quality & Reliability Management System (QRMS).
  
  
• Design and deliver technical training for channel partners and internal teams.
  
  
• Support new product launches through training content and early field feedback.
  
  
• Partner with engineering and operations to perform root cause analysis and draft detailed technical reports.
  
  
• Contribute to design-for-serviceability and feedback loops from field trials.
  
  

• Bachelor's degree or technical equivalent (e.g., N3).
  
  
• 5+ years' experience in a technical work environment.
  
  

• Proven ability to work independently with minimal supervision.
  
  
• Self-motivated with strong decision-making skills.
  
  
• Excellent written and verbal communication skills.
  
  
• Strong interpersonal skills with the ability to influence others.
  
  
• Effective planning and organizational skills, with timely follow-up.
  
  
• Proficiency in MS Office (PowerPoint, Excel, Word).
  
  

• Knowledge of industrial control systems, communication protocols, and troubleshooting techniques.
  
  Preferences
  
  

• Travel approximately 15% for escalated customer issues, including weekends.
  
  

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

About Ingersoll Rand

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers, and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.