Director, Practice Dev. and Project Management - 138452

The Director of Practice Development and Project Management (PDPM) is responsible for providing overall direction and leadership of UC San Diego Health system-wide Transformation Initiatives and for ongoing optimization of clinic workflows. Specifically targeted at achieving strategic vision through leading change for highly effective and efficient operations. The incumbent is specifically charged with leading the PDPM team, and serving as a lead internal consultant driving initiatives that improve performance while delivering a people and service-oriented workplace across UC San Diego Health.

Under general direction from the Executive Director of Transformation, the incumbent will be required to establish and maintain strong relationships across all areas of the organization and with members of their senior management teams. This position is responsible for leading/ overseeing programs and projects that require the highest level of business, process, financial and technical analysis, and the creation of new operational models. The improvements implemented by the Director resulting from this analysis and the subsequent recommendations, will directly contribute to major objectives or the resolution of complex issues by addressing pressing needs at the institution-wide level. Recognized organization-wide expert. Has significant impact and influence on organizational policy and program development. Regularly leads projects of critical importance to the organization; these projects carry substantial consequences of success or failure. Directs programs with organization-wide impact (or may have impact beyond the University) that include formulating strategies and administering policies, processes, and resources. Significant barriers to entry exist at this level.

Independently uses and applies wide-ranging experience and proficiency in organizational development, effectiveness, business process analysis and strategic planning on projects that typically have organization-wide impact. Understands business needs and how systems, both technical and nontechnical, can support those needs. Having wide-ranging experience, uses organizational development concepts and organization objectives to resolve the most complex issues with organization-wide impact or great political sensitivity, where analysis of circumstances and information requires an in-depth evaluation of factors. Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to organization plans and objectives. Is considered a subject matter expert of the organization and often recognized as an expert externally in the industry.

Key Responsibilities:

• Serve as a senior organizational development and strategic performance advisor, independently assessing highly complex organizational, operational, and strategic issues with institution-wide impact.
• Oversee clinic flow optimization efforts to ensure teams are working at top of license, continuously improving patient experience, and promoting wellbeing for physicians and team members.
• Apply established project and program management standards to monitor progress, manage risk, and communicate outcomes, issues, and recommendations to senior leadership and key stakeholders.
• Lead and apply advanced analytical and diagnostic methodologies to evaluate organizational purpose, structure, relationships, systems, policies, and performance data in support of enterprise decision-making.
• Exercise broad discretion and judgment in selecting, developing, and applying organizational development, effectiveness, business process, and strategic planning approaches to resolve the most complex issues, including those with significant political or operational sensitivity.
• Provide expert consultation, facilitation, and advisory services to senior leaders, departments, and governance bodies to address root causes of organizational effectiveness challenges and advance strategic priorities.
• Identify, evaluate, and present system-level opportunities to improve quality of care, optimize utilization, enhance patient experience, and strengthen performance across the continuum of care.
• Provide oversight and strategic direction for large-scale, cross-functional initiatives, including the Ambulatory Care Strategic Growth Project, ensuring alignment with organizational strategy and successful execution within approved scope, timeline, and budget.
• Partner across the health system to design and sustain organizational infrastructure, governance models, and operating frameworks that support institutional and medical group objectives.
• Lead and develop high-performing teams by setting priorities, allocating resources, managing operations and budgets, and providing coaching, mentoring, and performance management consistent with UC people-management expectations.
• Oversee workforce planning and talent management activities, including recruitment, onboarding, performance evaluation, role design, and maintenance of accurate job descriptions and career pathways.
• Serve as a recognized subject matter expert in organizational development and effectiveness, contributing specialized expertise internally and, as appropriate, externally within the industry.
• Perform other duties as assigned in support of institutional priorities.

• A Bachelor's Degree in related area; or equivalent combination of experience and training.

• Seven (7+) or more years of relevant experience in program management and/or project management.

• Experience and proven success in collaborating effectively with multi-disciplinary, cross-functional teams.

• Ability to lead and motivate staff to achieve results.

• A Master's Degree in related area.

• Lean black belt certification or equivalent.

• Experience in healthcare organization, ideally in an ambulatory care setting.

• Experience managing complex expansion projects involving multiple stakeholders.

• Must be able to work various hours and locations based on business needs.

• Employment is subject to a criminal background check and pre-employment physical.