Branch Support Specialist I

Shore United Bank is seeking a full-time Branch Support Specialist I to join our team. The Branch Support Specialist is responsible for performing a variety of assigned duties to support the customer service function of a branch office; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.

Essential Functions Include:

• Reviews, verifies accuracy of, files, and indexes all documentation related to deposit accounts.
• Reviews, verifies accuracy of, and validates account or customer data entry.
• Communicates with branch personnel to follow-up on defined exceptions.
• May provide support to customer service personnel by responding to inquiries related to Personal and Business deposit products and services. Understands the features and benefits of all bank products and services.
• Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
• Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.

Location: Clark Building - 30 E. Dover Street, Easton, MD 21601

Position Type/Expected Hours of Work:

• Full-time.
• Non-exempt.
• Monday-Friday

Required Education and Experience:

• High school diploma/GED equivalent.
• 2+ years of banking or financial services experience, preferably in branch operations, new accounts, or deposit operations.
• Experience with customer onboarding or quality control review strongly preferred.

Compensation:

• The pay range for this position is $22.00 to $25.00 hourly.
• Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.