Scheduling Coordinator

National Grid is hiring a Coordinator for our Gas Dispatch department in Northboro, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Scheduling Coordinator is responsible for managing the intraday execution of Customer Meter Services (CMS) Collections work in an efficient and effective manner which yields optimal technician utilization while exceeding regulatory and customer safety and satisfaction obligations. This in-office role will work from noon to 8pm, Monday through Friday.

• Work with field operations (CMS), Resource Planning, Gas Ops, Contact Center, Collections organizations to ensure efficient work execution throughout the day
• Provide support to field for intraday work management
• Act as communications center for the field, ensuring required support is in place to be able to execute on field requirements.
• Maintain communications with internal departments to enable field technician work order completion
• Optimize technician work assignment and routing to yield improved work execution, increased technician utilization

• High school diploma or GED AND 2+ years of administrative work experience required
• College degree AND 6 months of general work experience preferred
• Experience in a utility industry is preferred
• Proficiency with Microsoft Office 365
• Salesforce experience preferred
• Ability to multi-task effectively and remain focused throughout workday
• Able to work different shifts is a must, with potential to work weekends. Working hours may exceed 8 hours/day
• Strong organization and planning skills
• Strong verbal communications capabilities
• Demonstrated experience analyzing situations and making quick decisions

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