SRE End User Services Product Owner

Description

The NMCI Service Management Integration and Transport (SMIT) group at Leidos has an opening for a Site Reliability Engineer to focus on the reliability, performance, and scalability of complex distributed systems. Under the SMIT Contract, the Leidos team is responsible for the core backbone for the Navy-Marine Corps Intranet, including cybersecurity services, network operations, network engineering, service desk, seat support services, and data transport.

The SRE will also develop and execute tests focused on system resilience, performance under load, and failure scenarios. They will work in tandem with other Site Reliability Engineers (SREs) and development teams to create automated testing frameworks that simulate real-world conditions that validate system behavior under normal and stress conditions, ensuring our services are resilient and meet established service level objectives (SLOs). Your work will contribute to the development of robust and scalable services that operate reliably in production.

Your responsibilities will include maintaining complex computer systems by writing code to automate software releases, monitor systems, and detect and fix problems before users even know there is an issue. You will use these skills to improve site performance and overall reliability.

The SRE Engineer role is responsible for supporting, migrating, automation and optimization of software development and deployment process, infrastructure as code, and contribute to the overall maturity of the Site Reliability Engineering program.

Primary Responsibilities:

Proactive Incident Management:

• Utilize metrics and tools like Aternity to monitor end-user performance and proactively identify potential issues.
• Develop strategies to address recurring incidents and improve system reliability.
• Collaborate with engineering and operations teams to implement automated solutions for incident prevention.

Software Deployment Leadership:

• Lead the planning, coordination, and execution of software deployments across end-user devices.
• Ensure deployments are completed on time, with minimal disruption to end users.
• Work with stakeholders to prioritize deployment schedules and align with organizational goals.

Service Quality Improvement:

• Analyze service performance metrics to identify areas for improvement.
• Develop and implement initiatives to enhance the quality of end-user services.
• Advocate for automation, proactive monitoring, and best practices to improve service delivery.

Product Strategy & Roadmap:

• Define and maintain a product vision and roadmap for End User/Seats Services, aligned with organizational objectives.
• Translate business and operational requirements into actionable features and technical requirements.
• Manage the product backlog, prioritize user stories, and ensure alignment with strategic goals.

Stakeholder Engagement:

• Serve as the primary point of contact between the End User/Seats Services team and business stakeholders.
• Create user stories and acceptance criteria that clearly communicate stakeholder needs to the development team.
• Participate in team demos, retrospectives, and continuous improvement initiatives.

Documentation & Communication:

• Ensure clear documentation of product requirements, progress, and updates for stakeholders.
• Publish strategies, implementation guides, and maintenance documentation for End User/Seats Services.

Basic Qualifications:

• Bachelor's degree and 5+ years of relevant experience.
• Active DoD Secret security clearance (mandatory).
• Minimum of DoD 8570.01 IAT Level II Certification required prior to onboarding and must maintain certification while supporting the SMIT Contract.
• Experience with proactive incident management using tools like Aternity or similar performance monitoring platforms.
• Strong experience leading software deployments and managing end-user services.
• Exceptional written and oral communication skills, including producing technical analysis/reports and executive-level briefings.
• Hands-on experience with Agile and DevSecOps concepts and best practices.
• Proficiency in scripting languages like PowerShell or Python for automation.
• Familiarity with ITIL processes and service quality improvement methodologies.

Preferred Qualifications:

• Certified Scrum Product Owner (CSPO).
• ITILv4 and Agile SAFe certifications or applicable experience.
• Previous experience supporting NGEN-NMCI or similar programs.
• Advanced vendor certifications (e.g., Azure, Aternity).
• Experience with Risk Management Framework (RMF) and DISA STIGs.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.