Senior Director of Strategic Planning & Resource Management

The Senior Director, Strategic Planning & Resource Management owns enterprise-wide resource strategy, capacity planning, and utilization optimization for Consulting Services.
With PMO execution embedded back into the verticals, this role becomes the central nervous system for demand forecasting, skills management, and workforce optimization-ensuring Consulting Services can scale efficiently while maintaining delivery excellence.

Key Responsibilities
Resource Strategy & Forecasting

• Own the end-to-end resource management strategy across Consulting Services.
• Maintain a 90-day rolling forecast for capacity, utilization, hiring needs, and attrition.
• Partner with Services Sales and Consulting leaders to anticipate demand and plan capacity proactively.

Assignment & Scheduling Governance

• Oversee enterprise assignment and scheduling processes in Certinia.
• Ensure consistent, disciplined resource allocation across internal and external resources.
• Balance strategic vs. tactical demand through differentiated staffing models.

Skills Management & Workforce Development

• Establish standards for skills data accuracy and maintenance.
• Identify skill gaps and trends; inform hiring, training, and enablement strategies.
• Partner with Consulting leadership to support career growth and succession planning.

Bench & Utilization Management

• Lead proactive bench management strategies to maximize billable utilization.
• Collaborate with Sales and Consulting leaders to creatively deploy available resources.
• Publish availability insights and utilization trends to leadership.

Strategic Planning & Governance

• Lead FY planning initiatives related to capacity, margin improvement, and delivery optimization.
• Own governance forums related to resourcing, utilization, and workforce planning.
• Deliver executive dashboards and insights tied to utilization, margin, and delivery health.

Success Measures

• Improved utilization and margin performance
• Reduced last-minute staffing escalations
• Increased forecast accuracy and hiring predictability
• Strong alignment between demand, capacity, and skills

Qualifications

• 12+ years in professional services operations, RMO, or strategic planning
• Deep experience with PSA systems (Certinia preferred)
• Strong analytical and executive storytelling capabilities
• Proven ability to influence across Sales, Delivery, and Finance

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Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

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