Solutions Manager EUS

Imagine Everything. Build the Future with Hexion.

At Hexion, we push boundaries, rethink possibilities, and create real impact. We activate science to deliver progress-developing breakthrough solutions that strengthen industries, protect communities, and drive a more sustainable future.

This is where bold thinkers, problem-solvers, and innovators come together to shape what's next. Whether you're engineering advanced materials, transforming manufacturing technologies, or leading strategic innovation, your ideas and actions leave a lasting mark. We cultivate an inclusive culture of growth, collaboration, and accountability, ensuring every contribution propels us forward.

We don't follow the status quo-we challenge it, disrupt it, and improve it.Every role at Hexion is part of something bigger.

We invest in innovation, sustainability, and continuous development-equipping you with the tools, training, and opportunities to excel. With an unwavering commitment to safety, partnership, belonging, and impact, we empower you to lead change and strengthen industries worldwide.

Your Future Starts Here.

If you're ready to push limits, reimagine what's possible, and create the extraordinary, Hexion is where you belong.

Anything is possible when you imagine everything.

The Solutions Manager EUS is responsible for the effective and efficient delivery of Endpoint and Deployment Management, On Site Support and Collaboration Management across the enterprise. This individual will have solid technical infrastructure experience, strong project management acumen, excellent vendor management skills, plus a superior, service-oriented approach to infrastructure operations. Due to the broad impact of deploying and managing endpoints (workstations, servers, and mobile devices) of every business unit around the globe, superior customer service and communication are essential to this position.

Imaging and Packaging (20%):

• Manage and oversee the creation and deployment of system images.
• Develop and maintain software packaging standards.
• Ensure consistency, effectiveness and quality in endpoint delivery services across all user environments.

Patching and Updates (20%):

• Govern and Monitor patching and in-place upgrades
• Ensure process adherence and problem trend analysis for recurring patching/update issues
• Lead scope, enhancements, and project activities related to endpoint updates and lifecycle improvements
• Manage critical path items for upgrade and patch schedule

Microsoft 365 (30%):

• Oversee corporate email, cloud collaboration platforms, licensing, and administration
• Understand system architecture and manage service stability, security, and configuration for messaging and collaboration systems
  (Exchange, Teams, SharePoint, OneDrive, etc.)
• Lead large-scale cloud content migrations, including M&A-driven Office 365 migrations
• Develop and maintain service roadmaps with Service Provider, Security, BRM, and EA for O365-based services
• Provide technical oversight to ensure accurate resolution of O365-related issues

On-Site Support and Team Coordination For EU and NA (30%):

• Manage escalations, testing, upgrades, enhancements, and complex troubleshooting
• Implement permanent solutions for recurring issues and communicate changes to teams
• Lead and coordinate projects requiring cross-functional or on-site collaboration

Knowledge and Skills

• Strong technical background across enterprise
  infrastructure services
• Ability to communicate technical topics to non-
  technical audiences
• Strong organizational, analytical, and multitasking
  skills

Attributes

• Thinks strategically, anticipates future needs, Makes
  fact-based decisions; embraces innovation and
  curiosity
• Practices active listening, clear communication, and
  collaboration; Shares openly and works effectively
  across teams, departments, and cultures
• Works with urgency and prioritization; organized and
  proactive with customer focus to drive value

• Bachelor's degree or equivalent related experience
• 7+ years experience
• Strong background in Microsoft 365 applications and
  endpoint service management
• Experience supporting managed service
  environments and leading a team of professionals
• History of leading large-scale migrations and
  complex system lifecycle management

We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, pregnancy, race, national origin, religion, age, sexual orientation, gender identity, veteran or military status, status as a qualified individual with a disability or any other characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment through our career site and, be at least 18 years of age. Any offer of employment will be conditioned upon successful completion of a drug test and background investigation, as well as authorization for the Company to conduct additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the department of Homeland Security or other regulatory agencies. A prior criminal record is not an automatic bar to employment, and the Company will conduct an individualized assessment and reassessment, consistent with applicable law, prior to making any final employment decision.