Senior Director, Controls Engineering and Service Management

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Job Summary

The Sr. Director of Controls Engineering and Service Management is a senior leadership position within Equinix's Operations Excellence organization. This role is responsible for establishing engineering standards of excellence for infrastructure monitoring, controls engineering, operational telemetry, and customer service management across Equinix's global retail and hyperscale data center portfolio. The position ensures critical facility monitoring systems, including controls architecture and associated telemetry platforms, deliver real-time performance data to critical facilities engineers, the Equinix Operations Center (EOC), and customers. Responsibilities include defining technical standards for control systems and monitoring infrastructure, designing scalable platforms for incident detection and resolution, and integrating automation to enhance operational efficiency. The Sr. Director will lead initiatives to optimize critical infrastructure monitoring, leverage AI and predictive analytics, and scale controls engineering solutions to support global Data Center operations while maintaining industry-leading uptime and availability.

Responsibilties

Team Development & Talent Strategy

• Leads and develops high-performingControls Engineering, Infrastructure Monitoring, and Service Management teams

• Fostering a culture of belonging, innovation, collaboration, and accountability

• Drivestalent development initiatives, including mentorship, career progression pathways, and leadership training to ensure the team is equipped with the latest skills and expertise

Controls Engineering and Service Monitoring

• Own the global process, standards, and performance of Equinix's controls and critical infrastructure monitoring - including BMS/SCADA platforms, distributed telemetry collection, power and battery monitoring, PUE/WUE data collection, security architecture, and monitoring automation

• Drive the evolution of Equinix's data center observability to next-generation cloud architecture, leveraging automation and AI

• Ensure operational integrity by engineering scalable, secure, and resilient infrastructure

• Define centralized monitoring interfaces in collaboration with vendors and integrators

• Collaborate with construction design and field operations teams to integrate advanced cooling (e.g., liquid/free) and power (e.g. OSPG) solutions into the control architectures

• Ensure compliance with industry standards (e.g., ASHRAE, Uptime Institute Tier classifications) and oversee root cause analysis (RCA) for system failures, driving technical resolutions

• Establish service level agreements (SLAs) and performance monitoring (KPIs) for controls engineering, monitoring systems, and customer expectations

• Drive continuous improvement through the identification of deficiencies and collaborate with cross-functional teams to execute improvement opportunities

Service Management Orientation

• Establish and maintain the vision for end-to-end service management, ensuring consistent and high-quality support for customers

• Design and optimize processes for incident detection, escalation, and communication, ensuring rapid resolution and transparent updates to stakeholders

• Specify AI-driven monitoring, detection, automation, and predictive maintenance toreduce incidents proactively

• Drive cross-functional collaboration between facilities, network operations, and customer success teams to deliver seamless service experiences in a distributed 24/7 operational environment

Data-Driven Continuous Improvement

• Leverage real-time telemetry and historical data to develop predictive models and improve incident response times

• Build dashboards and analytics tools to provide actionable insights into system performance, energy efficiency, and service metrics

• Apply machine learning and statistical process control to detect anomalies and optimize system behavior

• Benchmark operational performance against industry standards and internal targets, driving continuous improvement and cost efficiency

Engineering Design & Governance

• Maintain architecture and engineering standards for control systems and service management infrastructure

• Participate in design reviews for new data center builds and retrofits, ensuring alignment with architectural standards and telemetry requirements

• Influence Vendor and OEM providers to align product development roadmaps

• Ensure security is embedded into every layer of the architecture

• Own and enforce the change management process for control systems, ensuring traceability, compliance, and minimal operational risk

Qualifications

Education

• Bachelor's degree in Engineering, Networking, Computer Science, or a related technical field; Master's degree preferred

Experience

• 10+ years in critical infrastructure engineering, operations, IT, or Networking, with at least 5 years in a leadership role overseeing data centers or equivalent high-reliability environments

• Proven expertise in controls engineering, power systems, and cooling technologies within large-scale operational settings

• Experience with service management frameworks and data-driven operational improvement programs

Technical Skills

• Strong background with distributed infrastructure, systems, and network monitoring, including BMS, EMS, SCADA, and PLC systems

• Extensive experience with industrial electrical and mechanical system design

• Experience with IoT protocols (e.g., Modbus, BACnet, SNMP) and IT/OT security in industrial control systems

• Experience with advanced system monitoring and analytics platforms for real-time monitoring and predictive insights

Leadership Skills:

• Strong ability to lead global, cross-functional engineering teams in a fast-paced, technical environment

• Champion of simple, scalable, and secure architectures and solutions

• Exceptional communication skills to translate complex technical concepts into actionable service strategies for diverse stakeholders

• Other Experience (Preferred): LEAN, operational science, Agile, OT security, ITIL v4, and System Reliability Engineering (SRE) concepts

Key Competencies

• Strategic vision for integrating technical innovation with controls engineering and service management

• Analytical mindset with a passion for leveraging data to drive operational outcomes

• Focused leadership on maintaining uptime in mission-critical settings

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 202,000 - 302,000 CAD / Annual

United States - Dallas Infomart Office DAI : 200,000 - 300,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

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