Director of Inova Care Connect

Inova Health is looking for a dedicated Administrative Director to join the Inova Care Connect team. This opportunity is Full-time Day Shift: Monday-Friday, general office hours with a Hybrid work schedule.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.

• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.

• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.

• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, hybrid career opportunities.

Inova Care Connect Admin Dir Job Responsibilities:

• Leads strategic program development and execution by directing the Inova Care Connect (ICC) program and ensuring all prioritized improvement projects are completed on time and within scope.
• Engages stakeholders effectively by influencing IT, clinical, finance, marketing, and legal leaders to achieve interoperability objectives in a highly matrixed environment.
• Develops and maintains ICC product offerings by creating and updating a catalog of services and defining tiers based on practice needs and feasibility.
• Supports marketing and sales efforts by preparing ICC sales materials and collaborating with marketing teams to produce collateral, FAQs, and website content.
• Ensures regulatory compliance by incorporating legal and regulatory requirements into all ICC implementations and contractual agreements.
• Manages budgets and cost models by overseeing ICC pricing strategies, staffing projections, and financial planning to support program sustainability.
• Oversees implementation processes by establishing repeatable intake and onboarding workflows that ensure efficient and timely practice integration.
• Provides training and readiness support through role-based education and ongoing efficiency initiatives using tools like Thrive and Signal.
• Monitors and reports performance metrics by defining Key Performance Indicators (KPIs) and leveraging analytics tools such as Slicer Dicer, Financial Pulse, and executive dashboards.
• Coordinates IT planning and upgrades by partnering with Epic Connect Program Managers and technical teams to manage project schedules and communicate changes proactively.
• Resolves recurring IT issues by developing action plans for trends and ensuring timely communication and resolution across OMSS and service lines.
• Standardizes governance and data strategies by finalizing approaches for data conversion, archiving, and abstraction across ICC implementations.
• Maintains customer relationship management by logging ICC interest and engaging practices through shared CRM systems and operational forums.
• Drives innovation and scalability by identifying opportunities for new interoperability solutions and enhancements to meet evolving physician and practice needs.
• Ensures consistent communication and alignment by translating technical changes into actionable information for practices and maintaining clear messaging across ICC functions.

Minimum Requirements:

• Education: Bachelor's degree in Healthcare Administration, Information Technology, or related field required.
• Experience: Minimum 8 years of experience in healthcare, IT or leadership roles.

Preferred Qualifications:

• Experience leading an Epic Community Connect program.
• Strong interpersonal skills
  • Communication
  • Building relationships
  • Leading by influence