Home Health Scheduling Coordinator

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:
The Home Health Scheduling Coordinator supports UNC Health Pardee's mission by overseeing efficient, patient-centered scheduling of home health services. This role serves as a key liaison among patients, clinicians, billing, and authorization teams and provides formal supervision of scheduling staff to ensure consistent workflows, regulatory compliance, and high-quality care delivery.

Responsibilities:

* Coordinate daily and ongoing schedules for home health clinicians across disciplines

* Provide formal supervision of scheduling staff, including hiring input, onboarding, training, performance evaluation, and corrective action in collaboration with leadership and HR

* Assign work, set priorities, and ensure coverage to meet patient care and operational needs

* Serve as an escalation resource for complex scheduling, patient concerns, and clinician availability issues

* Collaborate with billing and authorization teams to ensure visits align with payer authorization, visit frequency, and utilization requirements

* Monitor missed visits, authorization compliance, and scheduling accuracy; implement process improvements

* Partner with clinical leadership to prioritize visits based on patient acuity and regulatory requirements

* Maintain accurate documentation in EMR and scheduling systems

* Support on-call, weekend, and holiday scheduling as needed

Other information:

* High school diploma required; associate degree or healthcare-related education preferred

* Minimum of 1 year of healthcare or home health scheduling experience

* Previous supervisory experience required

* Knowledge of home health regulations, visit types, and payer authorization process

* Strong leadership, communication, and organizational skills

* Proficiency with EMR and scheduling systems

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Home Care Support Service

Work Type: Full Time

Standard Hours Per Week: 1.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDEEPAV

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.