Referral Coordinator - Cardiology Practice

Description

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

The Referral Coordinatorassistspatients with scheduling follow-on care as referred by a care provider.

Responsibilities And Scope

• Pullsreferrals from fax or electronic work cue and logs appropriately for tracking purposes.Forwardsreferral to physician for review and approval. If referral is not approved,preparesandmails/faxes notification letter to referring provider.

• Once referral has been approved,contactspatientto conduct medical historyinterviewandschedulesfirstappointment. Initiatesnewpatient checklist.Enterspatient information into electronic medicalrecord. Verifies insurance information for referral purposes as well aspatient'smailing address.Assistspatient with special needs requests such as transportation, interpreter needs, etc. Prepares new patient appointment letter and packet; places it in outgoing mail by end of business day. If unable to reach patient after 2 attempts,preparesandmailsnotification letter to the referring provider.

• Ensures new patient file is complete and ready forpatient'sinitial appointment. Coordinates retrieval of patient medical files and otherappropriate documentationfrom referring physician and/or current or past providers as needed. Coordinates completion of a patient consent for release of medical information from providers asappropriate.

• Answers,respondsanddocumentsphone calls,requestsand questions from patients per policyin a timely manner. Accurately manages and redirects calls asappropriate.

• Assistswith office support asrequested, including scanning, filing, etc. Provides backup support for patient check-in/check-out as assigned. Offers support to office staff as approved and assigned by management. Performs other duties as assigned.

Qualifications

Qualifications

Required

• Three (3) years of experience working in a healthcare practice or clinic setting.

• Prior experience with patient scheduling and referral coordination.

• Education ordemonstratedproficiencywithmedical terminology.

• Experience with Electronic Medical Recordkeeping (EMR) systems.

• Effective verbal and written communication.

• Experience working ina customerservice capacity.

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Pardee Cardiology Brevard

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARD PT

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.