Workplace Experience Manager

Your Role

Reporting directly to office leadership, the Workplace Experience Manager is a key partner in ensuring a curated client and employee experience through our physical space, services, and programming,befitting of an industry-leading design firm. This role is for a hands-on leader who employs a collaborative approach todelivermeaningful experiences and full-service support for our team members.

In this role, you will elevate the workplace experience for our team members by always being one step ahead. Strengthen employee purpose, ignite energy, elevate office-wideperformanceand enable an exceptional team member experience by activating,facilitatingand enhancing moments that matter throughout the year.

What You Will Do

Employee Experience

• Develop programming in support of our office culture, including curation of services, presentations, and other events to create a destination for employees.
• Mentor and train members of the Office Experiences Team tocuratea welcoming environment that supports our people in doing their best work.
• Collaborate with office leaders to coordinate a well-rounded office events calendar of social, intellectual, educational, and inclusive reasons to come together.
• Provide leadership in understanding how our Office is being used and working with Leadership to evolve the environment through observation, experimentation, and innovation.
• Communicate effectively with all staff via various channels (Teams, email, All-Staff announcements, etc.) to share upcoming events, important announcements, changes in the workplace, andgenerally manageexpectations for our employees.

Facilities Management

• Acts as a partner or co-leader with the Facilities Manager for the Chicago office
• Coordinates new hire office orientation
• Hands on management with the Facilities Manager of office moves including coordination with IT, HR, and office leadership.
• Coordinate the purchase/lease of new office furniture and equipment with Facilities Manager
• Serve as secondary contact with our landlord for maintenance issues, building access, safety, and evacuation procedures, etc.
• Partner with the Facilities Manager and collaboratewith the finance team toestablishand manage budgets (events, storage, supplies, repairs, maintenance, moves, food & beverage, etc.) andensure adherence to accounts payable procedures.

Office Management

• Manage, alongside HR and leadership within the office space.
• Oversee management of office coordinators, Front Desk/Reception experience, and office operations.
• Collaborate with leadership on office operations; openly communicate and update leadershipregardingoffice issues.
• Manage inventory of office supplies including kitchen and sundries.
• Maintain vendor relationships and periodically evaluate existing vendor accounts.
• Oversee off-site and internal archive filing.
• Implement best practices for building/office security in partnership with the Facilities Manager.

Event/Meeting Planning

• Act as a hospitality ambassador for the office with an integral role in daily business and key client interactions
• Collaborate with teams to ensure the best meeting experience for employees, clients, and guests.
• Provide support and staffing management for setup of internal events such as staff meetings, impromptu meetings, guests, and in-house small meetings requiring food and beverage setups.
• Provide event planning for both onsite and offsite events including All Staff Meetings, Holiday, and Bonus parties, Firmwide events as requested, and otherspecial events.
• Work closely with Leadership in the management of meeting/event space, catering and entertainment including creating and managing event budgets.

Your Qualifications

• Relevant bachelor's degreepreferred(Hospitality Management, Business Management, Communications, etc.)
• 10+ years ofrelevantexperience with management of office/facilities, teams, employee experience, and event planning
• Superior client/customer service background
• Excellent judgment, problem-solving, communication and interpersonal skills including ability to work with individuals at all levels of management andmaintainconfidentiality.
• Must be self-motivated, resourceful, reliable, flexible, and willing to work overtime as needed.
• Proven ability to prepare and manage budgets.
• Highly proficient in Microsoft Office Suite, including Teams, Zoom, etc.
• Comfortable with technology and new software.
• Experience in a professional services firm-architecture, hospitality preferred.
• Ability to work and thrive in a fast-paced, creative environment.
• High attention to detail, organized with strong follow-through
• Demonstrated prior experience and passion for implementing sustainability and wellness-focused office initiatives including but not limited to supplies, vendors, catering, events, etc.
• The right candidate will bring best practices and implement new processes as needed for improvement in all areas.

*The estimated base salary range for this position is $85,000-95,000, plus eligibility for bonuses and a comprehensive benefits package. Final compensation is contingent on location and relevant skills, qualifications and experience. To learn more about our compensation philosophy and full benefits offerings, please visitGreat People, Great Rewards | Gensler.

Life at Gensler

At Gensler, we are as committed to enjoying life as we are to delivering best-in-class design. From curated art exhibits to internal design competitions to "Well-being Week," our offices reflect our people's diverse interests.

We encourage every person at Gensler to lead a healthy and balanced life. Our comprehensive benefits include medical, dental, vision, disability, wellness programs, flex spending, paid holidays, and paid time off. We also offer a 401k, profit sharing, employee stock ownership, and twice annual bonus opportunities.Our annual base salary range has been established based on local markets.

As part of the firm's commitment to licensure and professional development, Gensler offers reimbursement for certain professional licenses and associated renewals and exam fees. In addition, we reimburse tuition for certain eligible programs or classes. We view our professional development programs as strategic investments in our future.

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