New

Customer Service Representative

Taylor Corporation
paid time off, 401(k)
United States, Ohio, Dayton
Feb 02, 2026
Your Leadership. Our Power. Unlimited Potential. Taylor Corporation is a dynamic, diversified company with big plans for the future - and your career. We power our employees' potential and strive to create opportunity and security for every member of the team. If you're ready for something bigger - more challenge, more variety, more pathways for professional growth - we should talk. We're passionate about our work, we believe there is always a better way, and we're looking for people like you. Ready to reach your potential? It's time to look at Taylor. Your Opportunity: Taylor Corporation is looking for a skilled Customer Service Representative to join our team on-site at our Downtown Dayton, OH office! Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship. Your Hours: Monday - Friday, 8:00am - 5:00pm in office Responsibilities Include: Deliver an exceptional customer experience every time Manage all communication - written, verbal and in-person - professionally, friendly and efficiently Provide accurate, timely information and follow-up activity in a courteous, efficient, accurate manner Work with applicable team members to address escalations and concerns on behalf of the customer ensuring a clear owner and hand-off is made when applicable Escalate and engage appropriate resources to assist or resolve service issues as necessary Work assigned workflow to meet customer deadlines in a team environment while sharing suggestions for improvement Work to gain an understanding of our customers and their needs by finding applicable resources as needed Learn our different products and services and communicate them to customers Works with a mentor, team and supervisor to gain knowledge Continue to sharpen skills and drive personal growth through additional applicable training Available to assist on projects You Must Have: Excellent problem solving, follow-up, and organizational skills Effective time management skills and the ability to manage multiple tasks and prioritize tasks Effective written communication skills and the ability to create short correspondence and memos for a variety of audiences Proficient computer skills to include Microsoft PowerPoint, Excel, Word, and Outlook Detail-oriented, used to working in a fast-paced environment, and managing multiple projects Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ About Taylor Corporation https://www.youtube.com/watch?v=pdXOC8HM-NM One of the largest print and communications firms in North America, Taylor's family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world's most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small. Our employees enjoy a comprehensive benefit package including a choice of several health plans, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, a 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay. The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.