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Customer Service Support Entry Level

Spectraforce Technologies
United States, Arizona, Tempe
Feb 02, 2026
Job Title: Customer Service Support Entry Level Duration: 4+ months Worksite: Remote Position Overview This is a full-time, work-from-home call center position requiring a dedicated home office space and upgraded inteJrnet service to support workflow. The Support Center operates 24/7, and employees must be able to work any shift between 12:00 AM and 12:59 PM The role involves projecting a professional company image through phone, email, and chat interactions, maintaining positive rapport with vendors and client/city employees, and collaborating effectively with a diverse workforce and client base. Strong communication skills via online platforms such as TEAMS and Salesforce are essential. Responsibilities Respond to alarms and answer phones, emails, and chats professionally Provide services related to facilities, cities, water, and sanitation issues Research required information using all available resources Handle and resolve customer complaints Process orders, forms, and applications Identify and escalate priority issues and route calls to appropriate resources Follow up on customer calls, including callbacks to appropriate parties Complete call reports and maintain minimum acceptable department standards and goals for attendance and productivity Participate in outbound call campaigns for specific utility clients or serve as a dedicated agent for a specific client Coordinate responses between vendors and customers Work with internal and external vendors Enter, dispatch, and complete customer work orders using various software systems Escalate issues when necessary Record audio announcements for clients to update callers on status Utilize translation services when required Make outbound calls and follow up on unresolved inquiries using escalation steps Recognize and document trends in customer calls and alert Account Leads or managers of potential issues Notify technical support of system issues and escalate work stoppages as priorities Complete required training within expected timeframes Adhere to Support Center guidelines, including scheduled breaks and lunches Work overtime as needed depending on technical, staffing, or client-related issues Perform additional duties and projects as assigned by the supervisor Qualifications Full-time availability for a remote call center environment Ability to work any shift between 12:00 AM and 12:59 PM. Strong written communication skills, including spelling, grammar, and sentence structure Pleasant, professional speaking voice Ability to work independently and unsupervised Strong work ethic and team-oriented mindset Familiarity with Microsoft Office, with strong emphasis on TEAMS Ability to collaborate effectively with a diverse workforce and client base Comments / Special Instructions This is a full-time remote call center position Employee must have high-speed internet (minimum 50 Mbps) Employee must have a quiet, uninterrupted workspace at home Company will provide all required equipment Employee must provide: Adequate desk space to accommodate dual monitors and equipment An ergonomically sound chair with armrests Employee may occasionally be required to be on camera Employee will train within start times of 6AM-8AM Mon-Fri. After 2weeks of training and mentoring, employee could work any 1st or 2nd shift starting between the hours of 5AM AZ and 1030AM AZ