Head of Operational Excellence, Immunology

Make your mark for patients

We are seeking a dynamic Head of Operational Excellence to join our Immunology Patient Value Unit (iPVU) in Atlanta. Reporting to the Head of Business Planning & Operations, US Immunology, this Atlanta-based position is responsible for advancing operational excellence across US Immunology during a critical launch period.

About this role

The Head of Operational Excellence for the Immunology Patient Value Unit (iPVU) is responsible for driving strategic execution across US Immunology operations, ensuring the successful delivery of key initiatives. This role manages and develops a team of eleven full-time employees, fostering collaboration and high performance. It requires influencing senior leadership and cross-functional teams across both US and global markets, while promoting innovation through the implementation of forward-thinking solutions to maintain operational leadership.

What you'll do

Key responsibilities include oversight of the Speaker Bureau, Congresses, Peer-to-Peer programs, ANF, and special initiatives. The role leads the design and implementation of best-in-class operational frameworks to maximize impact and efficiency.

• Operational Effectiveness: Drive and enable day-to-day operations and elevate standards and optimize workflows in partnership with end-users.
• Meeting Excellence: Establish best practices for meetings to ensure clear expectations and accountable follow-up.
• Process Optimization: Document procedures and recommend improvements for adaptability and responsiveness.
• Stakeholder Engagement: Develop strategies to engage stakeholders and ensure process alignment.
• Strategic Partnership: Advance One Immunology through business operations and lead initiatives such as Peer-to-Peer optimization, Congress data integration, consulting, and ANF reconciliation.
• Technology Adoption: Implement innovative technologies to enhance marketing and streamline operations.
• Advanced Analytics: Utilize data analytics to inform customer insights, market dynamics, and campaign performance, delivering integrated customer experiences.

Who you'll work with

• Eleven full-time employees (including five internal staff and six contractors)
• Senior leadership and cross-functional teams across both the US and global markets.
• Stakeholders are involved in key initiatives, including the Speaker Bureau, Congresses, and Peer-to-Peer programs.

Interested? For this position you'll need the following education, experience and skills:

Minimum Qualifications

• Bachelor's degree.
• Minimum 10 years' experience in healthcare, life sciences, or healthcare agency roles.
• Minimum of 5 years' experience in project management and/or a commercial cross-functional or line function position.

Preferred Qualifications

• Master's degree.
• Director-level experience with a proven ability to lead complex, cross-functional projects in global, matrixed organizations.
• Proven record of designing and delivering complex, cross-functional projects within global, matrixed organizations.
• Strong leadership, project management, and organizational skills; adept at managing multiple projects and resources.
• Highly adaptable, proactive, and effective communicator, comfortable with ambiguity.
• Experience in digital engagement, field operations, and ecosystem collaboration.

This position's reasonably anticipated salary range is $ 184,000k-241,500k annually. The actual salary offered will consider internal equity and may also vary depending on the candidate's geographic region, job-related knowledge, skills, and experience, among other factors.

Are you ready to 'go beyond' to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science.

Why work with us?
At UCB, we don't just complete tasks, we create value. We aren't afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We 'go beyond' to create value for our patients, and always with a human focus, whether that's on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

At UCB, we've embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.