Manager, Information Technology Operations

Applications will be accepted until January 13, 2026 - Apply on-line at www.wfec.com

SUMMARY: Under the general supervision of the V.P., Information & Security, directs the activities of the Information Technology Operations (ITOPS) department in selecting, installing, and maintaining computer hardware and software related technology solutions and services supportive of WFEC's mission and aligned with stated business goals and objectives, for WFEC Information Technology systems.

SUPERVISORY RESPONSIBILITIES: Directly supervises the IT Operations Supervisor and Database Administrator. Indirectly supervises all staff in the Information Technology Operations department.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following, other duties may be assigned. Works with all levels of company management to understand ongoing business needs and priorities to develop an understanding and agreement related to how the Information Technology Operations department can support those needs and priorities. Develops and communicates department and individual work plans which align available resources to WFEC business goals, operational objectives, security objectives, and compliance objectives. Fulfills compliance responsibilities associated with RUS, HIPAA, and NERC critical infrastructure protection regulations. Establishes and maintains a high level of customer service with all internal and external customers, assuring adequate coverage for their dependence on systems and technologies and opens effective communications with their staff and management. Maintains a professional environment and a competent technical staff that can quickly and effectively respond to business needs and respond to unexpected and changing business situations. Establishes beneficial work relationships with outside business partners in executing cost effective contracts for hardware and software support, voice, data, wireless, and internet services. Supports staff with the resources and training needed to effectively complete their assigned tasks. Develops and adheres to department budgets which support all responsibilities but keep department cost to a minimum. Develops, maintains, and tests disaster recovery and business continuity plans which allow WFEC to re-establish needed business capability in the event of a disaster. Participates in various internal teams such as: Emergency Response Team, Incident Response Team, Cyber Security team, and the PeopleSoft Steering team. Fulfills project manager duties for assigned projects. Maintains a high level of effectiveness and reliability for all systems and services provided. Creates and sustains a work environment that addresses employees' developmental needs, recognizes individual and team achievement, provides attention to career progression, stresses customer service and communications, and focuses on quality and effective service and support. Ensures that staff maintains a high level of knowledge regarding industry standards, best practices, technological changes and advancements that may benefit WFEC.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Strategic Thinking: Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Aligns work with strategic goals; Adapts strategy to changing conditions.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for future resources; Sets goals and objectives; Effectively organizes or schedules people and their tasks; Develops realistic work plans.

Leadership and Managing People: Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes and services; Continually works to improve supervisory skills; Inspires and motivates others to perform well; Accepts feedback from others; Gives appropriate recognition to others.

Cost Consciousness: Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.

Oral and Written Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Judgment: Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.

Delegation: Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments to customers.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education, experience, knowledge, skills, abilities, and behaviors required.

Education and Experience: Requires a Bachelor's degree in Computer Information Systems or a related field and ten (10) years of experience directing and supervising the activities of Information Technology staff.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, customers, and peers.

Math Skills: Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Experience with PeopleSoft Enterprise software, Sharepoint, and Microsoft Office products.

CERTIFICATES, LICENSES, REGISTRATIONS: This position requires a current driver's license.

WORK SCHEDULE REQUIREMENTS: Generally, works a weekday daytime schedule but may be required to work weekends and holidays. Travel on short notice may also be required.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. In accordance with WFEC Administrative Procedure 805-Alcohol and Drug-Free Workplace this position is classified as "safety sensitive".

MUST MEET ALL PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

WFEC IS AN EQUAL OPPORTUNITY PROVIDER AND EMPLOYER AND

TAKES AFFIRMATIVE ACTION WITH RESPECT TO INDIVIDUALS

WITH DISABILITIES AND PROTECTED VETERANS