Case Manager - Medical Outreach, Complex Resource Team

MaineHealth
parental leave
United States, New Hampshire, Conway
2977 White Mountain Highway (Show on map)
Dec 23, 2025
Description MaineHealth Corporate North Conway, NH Professional - Nonclinical Req #: 59775 This is a salaried,in-personposition with the Complex Resource Team,focusing on in-patient services at the bedside and supporting outpatient practices. The role is part of a dedicated team that operates Monday through Friday between 7:00 AM and 5:00PM. In this role, team members meet with patients and their families to assess eligibility for a wide range of community, state, and federal programs. These include Medicaid, Marketplace insurance, SNAP, PHIP, long-term care, disability, Medicare, and Free Care (MaineHealth Charity Care). Staff provide comprehensive, hands-on support throughout the entire application process, ensuring patients have access to the resources they need. The team also plays a vital role in discharge planning by submitting long-term care applications for patients who will require placement in a facility after hospitalization. Summary: The Case Manager - Medical Outreach role is responsible for the provision of case management services and achievement of positive intervention outcomes for assigned clients. They work on-going with patient caseloads, delving deeper into more medically and socially challenging issues and health needs, addressing barriers for patients. Required Minimum Knowledge, Skills, and Abilities (KSAs) Education:Bachelor's Degree preferred, with a specialization in Psychology, Behavioral Health, Social Work, Special Education, Counseling, Rehabilitation, Nursing, or closely related field preferred. License/Certifications:Current applicable state(s) license as a Licensed Social Worker preferred. Valid driver's license and reliable vehiclerequired. Experience:With a bachelor's degree: Two years of experience in a community health setting, including one year of case management experience preferred. In lieu ofbachelor'sdegree: Three years of directly relevant experience in a healthcare setting, including 6 months of case management experience. Experience collaborating with state and federal agencies, community agencies, municipal, and public programs preferred. Additional Information With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it. We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family. MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today. If you have questions about this role, please contact jennifer.ferrari@mainehealth.org