New

Customer Experience Account Representative

Gates Corporation
vision insurance, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Missouri, Poplar Bluff
1014 South Broadway Street (Show on map)
Dec 16, 2025
Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Gates is a leading manufacturer of application-specific fluid power and power transmission solutions. We push the boundaries of material science to engineer solutions that continually exceed customer expectations. Let's simplify it, think belts and hoses. Found in motorcycles, conveyor belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all? WHAT TO EXPECT As an innovation leader, we look for ambitious, forward thinking, open-minded and well-rounded individuals to join our global team. Located in our Poplar Bluff, MO plant, you will be Customer Service Account Representative. As a Customer Service Account Representative, you will play a key role in delivering superior service experience to clients across North America while expanding your expertise in customer relationship management, data analysis, and our broad product portfolio. In this strategic and customer-focused department, you will serve as the primary point of contact for key accounts, managing inquiries related to pricing, scheduling, and shipping, and providing first-level escalation support to resolve complex issues. Key responsibilities (to name a few): Independently manage key customer accounts by utilizing customer portals to upload/download order information, review product details, analyze data, and monitor open orders to meet delivery requirements. Handle daily inbound calls and emails related to pricing, availability, emergency orders, backorder status, shipping and tracking inquiries, freight forwarders, and returns, with a focus on achieving first-call resolution. Initiate and expedite production for Gates products based on customer needs. Provide product information, competitive interchange options, and substitution recommendations to customers. Use Salesforce.com or other CRM tools to accurately track and manage customer cases. Support the Customer Experience (CX) team in achieving monthly performance metrics. ABOUT YOU 1 year of relevant experience, preferably in a fast-paced customer service environment Bachelor's degree preferred Proficiency in Microsoft Word, Excel, and familiarity with database systems Strong written and verbal communication skills Demonstrates confident decisiveness and a willingness to take action when addressing customer issues. High attention to detail with a proactive approach to time management Must be legally authorized to work in the United States on a permanent basis without sponsorship BENEFITS Full-Time Medical, Dental, Vision insurance and other voluntary benefit options: Benefits begin on the first day of the month immediately following your date of hire Eligible for 3 weeks of paid vacation, additionally 8 sick days 11 paid holidays 401(k): company matching up to 6% Tuition Reimbursement Employee Discounts WHY GATES? Founded in 1911 in Denver, Colorado, Gates is publicly traded on the NYSE. While we might operate in a vast amount of time zones we operate as 'One Gates' and have a common goal of pushing the boundaries of materials science. We invest in our people, bringing real-world experience that enables us to solve our customers' diverse challenges of today and anticipate those of tomorrow. WORK ENVIRONMENT Gates is an Equal Opportunity and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of race, sex, color, religion, age, disability, pregnancy, citizenship, sexual orientation, gender identity, national origin, protected veteran status, genetic information, marital status, or any other consideration defined by law. The noise level in the work environment is typically moderate to loud. Temperatures can vary depending on weather conditions and can be extreme. Gates is managed in accordance with OSHAS requirements and requires all employees to wear steel-toed shoes, safety glasses, and a hard hat.