Associate Director FIU Online Analytics

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Associate Director of Data Analytics at FIU Online serves as a strategic leader, leveraging the power of data to drive informed decision-making, operational excellence, and institutional growth. Reporting to the Senior Director, People & Programs, this role is responsible for overseeing the design, implementation,
and continuous improvement of data-driven processes, performance metrics, and reporting frameworks that align with the dynamic needs of online education within the context of the larger FIU institutional strategic goals. The Associate Director ensures the integrity and accessibility of data across platforms, including Salesforce, PeopleSoft, Tableau, and SQL-based environments, while fostering a culture of data governance and literacy. The Associate Director transforms complex data into actionable insights that shape policies, guide resource allocation, and measure success. The ideal candidate is a forward-thinking strategist and hands-on analyst, passionate about using data to empower innovation, enhance student outcomes, and support FIU's long-term vision.

• Leads the strategic use of data analytics to support FIU Online's mission, operations, and alignment with institutional objectives.
• Identifies opportunities to leverage data in optimizing business processes, enhancing digital learner experience and success, and improving operational efficiency.
• Translates institutional and departmental strategic goals into actionable data initiatives.
• Designs, develops, and implements data-driven business processes and measures aligned with best practices in online education.
• Defines, monitors, and refines performance indicators to support online program portfolio management, including tracking and communication of program admissions pipelines, enrollment trends, retention and graduation markers.
• Oversees the maintenance, integrity, and scalability of FIU Online's data environment in collaboration with the FIU Online Technical Services team, the institutional Office of Analysis and Information Management, and other teams.
• Develops and enforces data governance frameworks to ensure accuracy, consistency, privacy, and security of institutional data.
• Manages the coordination, analysis, and timely release of statistical information and reports for internal and external stakeholders including university leadership, publications, and relevant agencies.
• Creates dashboards, visualizations, and executive-level reports that support evidence-based decision-making.
• Collaborates closely with the FIU Online Executive Leadership team to guide strategic planning through data insights.
• Partners with institutional research, enrollment management, academic departments and other campus entities to support cross-functional data initiatives.
• Represents FIU Online in university-wide analytics committees and working groups.
• Champions a culture of data-informed decision-making across FIU Online by mentoring staff and promoting data literacy; leads training and workshops to empower users to interpret and use data effectively.
• Stay abreast of emerging trends and technologies in data analytics, higher education, and online learning.
• Recommend and implement innovative tools and methodologies to enhance data analysis and reporting capabilities.

• Bachelor's degree in an appropriate area of specialization and six (6) years of appropriate experience or a Master's degree in an appropriate area of specialization and four (4) years of appropriate experience.

• Extensive hands-on experience designing, developing, and maintaining complex interactive dashboards and data stories using Tableau (or similar tools like Power BI), specifically focused on communicating strategic outcomes
• Direct experience integrating and extracting data from enterprise systems common in higher education, particularly PeopleSoft (Campus Solutions or HCM) and Salesforce (or similar CRM platforms), for reporting and analysis
• Direct experience analyzing and reporting on key performance indicators (KPIs) unique to online learning, such as course success rates, persistence/retention in online programs, course completion rates, and faculty workload/productivity metrics
• Proficiency in SQL and other data querying languages to extract, manipulate, and validate large datasets across multiple systems.

• Administrative

• $95,000-$105,000

Begin time: 9:00 AM

End time: 5:30 PM

• Criminal Background Check

• Ability to work flexible hours as needed.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding nondiscrimination, contact FIU's Office of Civil Rights Compliance and Accessibility at 305.348.2785 or email ocrca@fiu.edu.