Strategic Customer Success Manager

This critical role in our Transportation & Logistics segment is for a strategic leader ready to forge thriving, long-term partnerships with our top-tier clients. You will be essential in aligning customer business objectives with Trimble's innovative solutions, ensuring value realization, driving retention, and shaping the future success of a global industry.

About Us

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

T&L: In the Transportation & Logistics segment, our solutions make it safer, simpler and more efficient to move freight-bringing together a global network of shippers, carriers, brokers and 3PLs.

What Makes This Role Great:

In this strategic role, you won't just manage accounts-you will serve as a trusted, executive-level consultant. You will directly influence customer retention and expansion, operating as an internal advocate for your customers while simultaneously partnering with them to drive critical business practice changes and product adoption. You will utilize data in a predictive manner to understand customer ROI and sentiment, moving beyond reactive management to proactively ensure customer success and address process improvements within the Customer Success team.

Key Exciting Responsibilities

• Forge Strategic Partnerships: Establish proactive, strategic relationships with customers to deeply understand, document, and align client strategies with key business outcomes.

• Drive Value Realization: Create and execute comprehensive Customer Success plans and Business Reviews, ensuring customers recognize maximum value from Trimble Transportation products.

• Mitigate Risk & Ensure Retention: Monitor customer health and churn risk, acting as the primary owner to ensure internal stakeholders address gaps, maintaining a high percentage of renewal-ready accounts.

• Influence & Advocate: Utilize executive presence to both advocate internally for customer needs and partner with customers to successfully adopt new business practices and solutions.

Essential Skills & Experience

• Direct experience within the Transportation industry.

• 7+ years of progressive experience in customer success, account management, or client services, with direct accountability for retention and expansion.

• Proven ability to work effectively with Executive and C-Level teams, demonstrating strong consultative, presentation, and relationship skills.

• Excellent written and verbal communication skills and organizational skills for managing competing priorities.

• Experience with Google Suite and Salesforce.

Bonus Points For

• Experience utilizing a Customer Success platform (e.g., Gainsight, Totango).

• Demonstrated understanding of transportation best practices.

• Project management and/or ITIL experience.

Logistics

• Location: Near a Trimble office (Princeton, NJ Preferred) or Remote, US

• Travel Requirement: Up to 25%.

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

• Collaborate with like-minded people: Our strong internal culture is a "hidden gem". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers".

• Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us. We see flexibility in how we work as a key competitive advantage.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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