Associate Director - Texas One Stop

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Position Open To:

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Weekly Scheduled Hours:

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Earliest Start Date:

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Position Duration:

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Job Details:

Must be eligible to work in the United States on a full time basis for any employer.

• Provide direct supervision to a One Stop team consisting of two Senior One Stop Coordinator Specialists, and up to 6-8 One Stop Coordinators. Engage in a full range of talent management activities, which includes, but is not limited to: hiring, coaching/mentoring, resolving workplace conflicts, engaging and motivating employees, collaborating with colleagues and others, delegating work tasks, and addressing performance issues. Ensure adequate coverage in daily operations that include in person, phones, email and other processing. Communicate with staff to ensure they have the tools necessary to perform their jobs. Establish work priorities, assignments, and deadlines for staff.
• Assist and advise customers and staff with complex issues regarding registration, student records, financial aid, student billing, and veterans' benefits. Resolve frequent referrals from the Office of the President, the University Registrar, and other University administration units. Achieve consistently high levels of customer satisfaction through integrated delivery of services to external customers and internal partners. Solve escalated, complex issues using professional judgment and individual discretion. Conduct high level policy decisions regarding registration, student records, financial aid, and student accounts.
• Provide mentoring, training and coaching to staff regarding customer service and the functional areas the One Stop supports. Engage in necessary reviews to ensure desired quality assurance standards are met for our students.
• Identify inefficiencies to promote operational excellence and coordinate process improvements of service to students and the University community. Continually self-assess to ensure in-depth knowledge and technical expertise of several subject areas including, but not limited to: registration, student records, financial aid, student billing, and veterans' benefits.
• Serve as an active, positive and engaged member of the One-Stop staff; participate on cross-functionalcommittees as appropriate, develop and manage assigned office procedures, paperwork, training, and data integrity.

Bachelor's degree plus 6 years of experience, or a Master's degree plus 3 years of work experience; Minimum of two years of experience training others (students, staff, etc.). Minimum of two years of experience in customer service related field. Exceptional customer service skills and knowledge of basic service etiquette. Punctual attendance required. Exceptional oral and written communication skills, and exceptional public speaking skills. Demonstrated ability to write clearly, concisely, and correctly. Demonstrated ability to engage and interact effectively with people of all ages and backgrounds. Demonstrated ability to work as a team member. Demonstrated ability to analyze and interpret data and be responsible for independent decisions. Demonstrated ability to work well in a fast-paced, dynamic, customer-oriented environment. Highly motivated, focused, and results-oriented. Relevant education and experience may be substituted as appropriate.

More than the required years of experience. Experience in higher education, specifically areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts. Management/supervision experience. Knowledge of higher education, enrollment services, and student development. Proficiency with multiple languages such as Spanish and American Sign Language. ESL, knowledge of The University of Texas at Austin, including institutional and unit policies, procedures, and processes. Experience and knowledge working with ServiceNow, NICE InContact, QLess, and University of Texas at Austin legacy systems.

$80,000 + depending on qualifications

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.