Disputes Specialist I

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU'LL MAKE:

As a Dispute Specialist I at BECU, you'll be the trusted advocate for our members, helping them navigate the complexities of debit and credit card disputes. Your role is pivotal in ensuring that every member feels heard, supported, and protected. You'll be the expert they rely on when transactions don't go as planned-whether it's unauthorized activity or merchant-related issues. By delivering timely and accurate resolutions, you'll uphold our commitment to integrity, compliance, and member-first service. Your attention to detail and passion for problem-solving will directly contribute to building trust and strengthening our member relationships.

***Please note this role requires working PST hours of 9:00 AM - 6:00 PM.

WHAT YOU'LL DO:

• Process Dispute Claims: Receive and manage incoming Regulation E and Regulation Z dispute claims, including debit and credit card transactions, ensuring each case is handled with care and precision.

• Investigate Thoroughly: Conduct initial research and gather all necessary documentation to support the resolution of each claim, ensuring a fair and accurate outcome.

• Apply Regulatory Knowledge: Identify the nature of each claim and apply the correct regulatory guidelines (Reg E or Reg Z) to ensure compliance and member protection.

• Communicate with Care: Keep members informed throughout the dispute process using phone, email, and mail-providing clear updates and requesting additional documentation when needed.

• Prepare Chargebacks: Create and submit chargebacks and case documentation in alignment with card network and association standards, ensuring accuracy and timeliness.

• Document with Precision: Maintain clear, thorough, and organized records of all claim activity within the dispute management system.

• Collaborate for Complex Cases: Escalate high-risk or complex claims to senior team members when needed, ensuring every case receives the appropriate level of expertise.

This isn't just about ticking off tasks on a list. It's about making a significant, positive change in BECU's journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU'LL GAIN:

BECU is looking for someone who thrives in a detail-driven, member-focused environment. If you're passionate about financial integrity and love solving problems, this role is for you. Here's what makes this opportunity stand out:

• Purpose-Driven Work: You'll be helping members feel secure and supported during stressful financial situations.
• Growth Opportunities: Build your expertise in financial regulations and dispute resolution with a clear path for advancement.
• Collaborative Culture: Join a team that values your input, encourages learning, and celebrates shared success.
• Remote Flexibility: Enjoy a work environment that supports time management and autonomy.
• Impactful Role: Your work directly contributes to member satisfaction and trust in BECU's services.
• Supportive Leadership: Work with leaders who are invested in your development and success.

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor's degree or equivalent work or educational experience.
• Typically 2 years of experience in a financial card servicing and/or dispute services role.
• Working knowledge of debit/credit transactions.
• Written and verbal communication skills.
• Detail-oriented and organizational skills.
• Ability to learn regulatory and card network rules.
• Time management and prioritization skills that are conducive for a remote work environment.

Desired Qualifications:

• Experience with call centers, financial institutions, or dispute processing tools.
• Familiarity with Visa/Mastercard regulations.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don't just fill a role, but fuel the growth and success of BECU? This is more than a job - it's a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let's achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.