Case Specialist I
RALLEY FAMILY VISITATION PROG Job Summary The Case Specialist I works as part of the Rally Family Visitation team providing direct services to families referred through the Family Court, primarily in Marin, San Francisco and/or San Mateo. Specialists work with Case Coordinators and Supervisors to deliver professional services centering the best interest of children and protecting adult survivors of domestic violence. The Case Specialist's work schedule is determined by program needs and may include holidays, weekends and weekdays/evenings, as well as providing on-call coverage during direct service hours.
Rally Family Visitation Services is a community program of UCSF Health Saint Francis Hospital, serving Bay Area children and families since 1991. Building bridges essential to community health and well being-empowering joyful futures for vulnerable kids and families-Rally keeps kids safe and connected to both parents during very difficult transitions: separations, divorce or reunifications compounded by allegations and concerns about substance use, mental health, sexual abuse, domestic violence, and child abduction. Welcoming family members without judgement, Rally's mission is to promote the safety of children, the safety of adult victims of domestic violence, and equitable access to a neutral space and professional visitation services enabling children in separated families to experience healthy relationships with both parents.
Under general supervision, works on operational and / or procedural assignments which are moderately difficult, requiring judgment in resolving procedural issues. Tasks involve the handling of confidential information. Makes recommendations to improve processes and / or procedures. This is a position that is not covered by the Higher Education Employer-Employee Relations Act (HEERA), because they are: 1) Confidential - meaning employee's duties normally require access to confidential information which contributes significantly to the development of management's positions in bargaining or grievances; or 2) the employee is employed outside of California at a location with 100 or fewer employees. (Note: most UC administrative work at this level is covered and represented by a bargaining unit. Job Title: Blank Assistant II, 4723, CX). The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $22.67 - $32.01 (Hourly Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html Required Qualifications
- Minimum of 1-2+ years of professional work experience preferably in human services or related field (years of education in a social sciences field beyond High School will be considered);
- High school graduation/GED;
- Knowledge of and experience with trauma-informed practices;
- Experience working with children and/or families from diverse backgrounds;
- Demonstrable and excellent communication skills (verbal, written and interpersonal) in English;
- Aptitude for conflict de-escalation, limit setting, and conflict resolution;
- Ability to identify when to escalate situations and issues to supervisors and/or senior providers;
- General PC knowledge and administrative skills.
Preferred Qualifications
- Bachelor Degree in Social Work, Counseling, Psychology, Sociology or related field.
- Fluency in a second language preferred, particularly Bilingual/Bicultural Spanish or Chinese (Cantonese/Mandarin).
- Experience working with families experiencing obstacles or in conflict, primarily domestic violence.
- Strong knowledge of child development, child abuse prevention, and child exposure to domestic violence.
- Experience with case management, human service delivery and/or in a social work setting.
- Demonstrable administrative skills including database management, typing, and advanced computer literacy.
License/Certification
- Live Scan fingerprinting, background checks, and active TrustLine registration is required within the first 30 days of employment.
- California's Judicial Standards 5.20 Training Completion or successful completion of the qualification standard training upon hire, as soon as the Training is available.
About UCSF At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents. Pride Values UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
Join us to find a rewarding career contributing to improving healthcare worldwide. Equal Employment Opportunity The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law. Job Code and Payroll Title 004724 BLANK AST 1 Job Category Allied Health Bargaining Unit Teamsters Local 2010 - Clerical and Allied Services Unit (CX) Location San Francisco, CA Shift Days, Evenings, Weekends |
University of California - San Francisco Campus and Health
Nov 05, 2025