IT Administrator I - Blacksburg, VA

VPT, Inc., has an immediate opening for an IT Administrator I at our Blacksburg, VA location. This position will be an integral part of our IT team. The IT Administrator II will be responsible for performing basic IT troubleshooting for the organization, resolving basic issues and escalating unresolved issues further within the department.

Responsibilities include, but are not limited to:

• Perform basic IT troubleshooting and resolve user issues
• Communicate effectively with users to understand and address their concerns
• Escalate unresolved issues appropriately
• Utilize Google to research and resolve error messages
• Manage tickets using the FreshService Ticketing system

VPT, Inc., offers an excellent benefits package available upon full-time hire including health and dental insurance, 401K, disability insurance, life insurance, flexible spending accounts, paid holidays and paid time off. Salary will be discussed with applicant and is dependent upon experience.

VPT Inc, is an Equal Opportunity/VET/Disability Employer

Required Qualifications and Experience

• Experience with VMWare, Nutanix
• Experience working within a Windows-only environment, including Office 365
• Ability to effectively use Google for error resolution
• Must be comfortable closing around 2 - 3 tickets per day. These tickets will be more complicated as there is an automated tool catching most mundane tasks
• Associates Degree in Computer Science/Information Technology required
• US Person is required

Preferred Qualifications and Experience

• Confident and a proactive approach to problem-solving
• Strong communication skills, including the ability to make phone calls to users
• Excellent customer service skills, with a focus on politeness and gratitude