Director of Communications & Culture

The Director of Communications and Culture will lead the development and execution of a comprehensive communications strategy for the Enterprise Technology Group (ETG), ensuring effective communication and engagement across the enterprise. This role is responsible for elevating the ETG brand to internal and external audiences and partners with Human Resources and Corporate Communications to foster a positive organizational culture in alignment with the ETG strategy. This role also supports communications for the Enterprise Change Strategy and Technology Excellence teams. The ideal candidate is a strategic thinker with exceptional communication skills, the ability to manage multiple projects, and a passion for delivering impactful messaging that connects, informs and inspires.

• Define and lead the communications strategy that includes in-person and virtual/hybrid events, communications and programs in support of ETG's strategic goals
• Manage the ETG branding framework to reflect the mission, values and culture of the organization, drives brand awareness, and positively reinforces the internal culture
• Manage the ETG communications platforms and interfaces such as department SharePoint sites, shared mailboxes, feedback loops, etc.
• Collaborate with corporate, functional, regional, group and division SMEs to ensure alignment of communications and culture programs, initiatives and events
• Create and refine ETG leadership messages, presentations and other materials for key meetings, townhalls, events, and conferences, tailoring the content by persona and audience as needed
• Provide strategic communications support, execution, delivery, and feedback loops for Enterprise Change Strategy, Technical Learning/ETG Academy and Early Talent initiatives as identified
• Create and maintain an annual calendar of ETG events and programs to ensure strategic alignment across initiatives and support audience engagement
• Establish standard governance and practices including intake process, project management, portfolio management, tools, templates and SOPs for common activities and processes
• Design and conduct surveys and analyze available metrics from digital platforms to assess the reach and effectiveness of communications to target audiences.
• Drive innovation in communications and cultural engagement by investigating new tools, techniques and thought processes, cultivating an innovation mindset and promoting learning culture

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Minimum Requirements

• Must be at least 18 years of age
• Must be legally authorized to work in the country of employment (without needing sponsorship for employment work visa status now or in the future.)

Education

Required

• Bachelor's degree in Business, Marketing, or Communications

Preferred

• Master's degree

Knowledge & Experience

Required

• 10+ years of experience in a Business, Marketing or IT setting
• 3+ years developing employee communications and engagement programs
• 3+ years of experience in project management and/or change management
• Exceptional verbal, interpersonal, writing and editing skills
• Experience developing content for digital communications channels, including email, web and social media
• Demonstrated ability to translate Executive and Corporate messaging into compelling presentations across multiple audience levels and media platforms
• Experience working for a global organization and managing multiple language translations
• Demonstrated ability to simultaneously manage multiple projects and deliver them on time
• Demonstrated ability to build relationships with stakeholders across multiple business units and functions

Preferred

• Experience with digital content development such as video editing and graphic design
• Proven analytical and problem-solving abilities
• Knowledge of common IT terms, capabilities, and technologies