Central Registration Technician

At COMHAR, it's our mission to provide health and human services that empower individuals, families and communities to live healthier, self-determined lives. We are currently looking for an Central Registration Office Technician.

Support and assist the Central Registration Department Call Center as a Registration Technician; connecting consumers with the necessary Behavioral Health Outpatient services

Location: Philadelphia, PA

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ability to handle incoming calls in a high volume fast-paced Behavioral Health Outpatient Central Registration Department call center
• Maintain a calm, courteous and accommodating demeanor with a customer satisfaction-focused mindset attitude
• Gather necessary information during call by following program questionnaire to determine callers needs and eligibility of services
• Ability to complete multiple tasks in an accurate and timely manner
• Ability to handle Web programs and Navigate programs during call
• Determine eligibility for services by requesting necessary information and verify information provided
• Knowledge or willingness to learn Medical Insurances Verification Systems
• Create initial Electronic Health Record by entering all data collected
• Update existing information on created records to maintain up to date information
• Provide consumer with appropriate and clear information during call to assure consumer is informed of location, date, appointment time
• Maintain a professional and open communication with departments, administrative support, clinical professionals and outside organizations
• Maintain open communication with internal departments
• Assist and provided caller with other resources and contacts in the community
• Daily review of calls on voicemail/emails received via Comhar Inc. Website Inquiries
• Scan and save important documents into Electronic Health Record
• Ability to work independently, follow instructions and complete task assigned

REQUIREMENTS:

• High School Diploma, GED or Associate Degree
• Bilingual in Spanish and English
• Excellent verbal and communication skills
• Computer knowledge and typing skills
• Awareness of HIPPA Laws and Regulations
• Project positive job functions and a team-player attitude

***Effective October 15, 2021, all employees/contractors/interns/volunteers are required to provide our office with proof of COVID vaccination, or have a medical/religious exemption on file

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.